Page Tools

Built into the top toolbar of the Order Detail Page are quick navigation icons.

1. The Back button will return you to the previous page.  
   
2. The next icon will bring you to the Customer Detail Center for this customer.
   
3. The printer button opens a printer friendly version of the page, should you need to print a paper copy.
   
4. Minimize will collapse the page to keep information hidden if needed.

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Tiles

• To add another item to the current order, click the  New button.
  
• To cancel an item on the order, click the  Cancel button.
  
• Note:  An item can only be cancelled if it has not been processed.
  
• To reship an item, click the  Reship button.
  
• Note: Reship is only for items that have already shipped.
  
• To resubmit an item, click the  Resubmit button. 
  
• Note: Resubmit is to be used for declined or invalid items.
  
• To refund an item in the order, click the  Refund button.
  
• Note: You can either open an RMA to grant a credit when the item has been returned, or you can open an RMA to exchange the product for another to be sent when the item has been returned, or you can grant an instant credit through the refund button.
  
• To mark an item as paid, click the  Paid button.
  
• Note: This works for awaiting authorization items only.
  
• To mark an item as shipped, click the  Shipped button.
  
• Note: This works for paid items only.
  
• To rush an item, click the  Rush button.
  
• To hold or release an item from hold, click the  Hold button.
  
• Note: Items can only be put on hold if they have not been processed.
  
• To choose items for payment processing, click the  Process button.
  
• To mark items as bad debt, click the  Bad Debt button. 
  
• Note: Items can only be put to Bad Debt when they are fatal authorization. This button will not display when no items are eligible.
  
• To skip a payment, release an amount for immediate payment, or schedule payments for an installment, click the  Schedule button. ­­
  
• Note: This button will only display if an installment item is added to the order.
  

Line Items

1. # - this is the sequential numerical value of the record line.
   
1. numbers in red denote an action line item.
2. Link - This is visual reference to help determine quickly the relationship between action items and their respective line item:
   
1. Reships, - orange line
   
2. RMA's - red line
   
1. Hovering over the link will provide additional information for RMA's and Exchanges.
3. Exchanges - blue line
   
1. Hovering over the link will provide additional information for RMA's and Exchanges.
4. Credits - red line
   
3. Pencil icon allows you to edit the Order Item.
   
4. Item SKU is the Product Offer Name
5. Item Description is the description of the Offer.
   
6. QTY displays the quantity of that item that was ordered.
   
7. Price is the Unit Price multiplied by quantity ordered.
   
8. Discount will display if there is a discount applied to the item.
   
1. If the discount was applied because a coupon was used you will see the icon,
   
1. Hover over the icon to see the coupon code that was used:
   
1. 
   
9. S&H is the shipping charge.
   
10. Tax is the tax charge for that item. 
    
1. Please remember tax is determined based of the shipping address.
11. Pay Date displays the date of the successful payment transaction for the item, if any.
    
12. Ship Date displays the date that the product was shipped.
    
13. Rush box will be checked if the item is to be rushed.
    
14. Item Status - see below for more information