Bad Debt

Bad Debt

Module:  Order Detail Screen
Topic : Bad Debt
Version(s): Version 5.1 and up 
Editions: Standard, Commerce, Call Center



Items in ‘Item Fatal Authorization’ status can be marked as ‘Item Bad Debt’ on the order details screen by clicking the button ‘Bad Debt’.
This will open a new window showing all the items in ‘Item Fatal Authorization’ status on the order.
Select the items you want to set to ‘Item Bad Debt’, choose a reason, enter any notes that pertain to this action and then click the save button. This will set the item to ‘Item Bad Debt’ status and create a CS Event with the information entered.

 

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