Edit Shipping Information

Edit Shipping Information

Module: Order Detail Screen/Customer Detail Center
Topic: Edit Shipping Information
Version(s): Version 5.1 and up 
Editions: Standard, Commerce, Call Center

What Is Shipping Information?

Shipping information contains the name and address where product will be mailed to.

Making The Connection

Where Will I See This Within OLX?

The Order Detail screen and Customer Detail Center both display the shipping information.

What Reports Can Be Pulled?

Data Warehouse Export will populate shipping information if those headers are selected.

What Imports/Exports Relate to Shipping Information

All Order imports contain shipping information. Shipping exports send the product with the shipping address and shipping method to your fulfillment center and Shipping Confirmation imports provide tracking information for the actual address and shipping method used.

Trouble Shooting

Product Did Not Ship with New Ship Method

When you edit the Shipping Method, it will only apply to line items that have NOT reached Item Awaiting Ship-Confirm status. 

Setup


  1. To change the shipping address for an order, click on the edit pencil at the top of the Shipping Information section of the page.
  2. The Edit Shipping Information window will pop up.
     
  3. From here, you can change any fields necessary to correct the shipping address information.
    1. If the zip code of the new shipping address could apply to more than one city and/or county locations, you will be prompted to select the correct location from a list. Click the radio button beside the customer's correct address and click  select. This allows OrderLogix to charge the customer the correct tax rate.
    2. A multiple checkbox icon will display beside the zip code if the city and county selection needs to be modified.
  4. If the order should be shipped to existing address that the customer has on file, you can choose a Shipping profile from the drop down menu.
  5. Click the   Save button and the changes will be saved and the Edit Shipping Information window will close.
  6. To cancel any of the current changes you have made, click the   Cancel button. This will close the Edit Shipping Information window without saving any changes. 
Note: when editing a shipping address, tax will be re-calculated on the order to reflect the tax rate for the new address. 

Shipping Method (Reships)

You can modify the shipping method anytime prior to an item reaching Item Awaiting Ship-Confirm.

  1. Click on edit pencil icon  next to Shipping Method under the Shipping Information section of the Order Detail screen.
  2. Select the desired shipping method from the dropdown
  3. Click Save  to save changes made
    1. Click Cancel  to exit the popup and not save any changes made
    2. Click Print  to print the Edit Shipping Method of Order window


The list of shipping methods shown in the dropdown is determine by the shipping methods selected on the Script associated to the DNIS the order was placed with.


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