Cancel Item

Cancel Item

Module:  Order Detail Page
Topic: Cancel Item
Version(s): Version 5.1 and up 
Editions: Standard, Commerce, Call Center




This screen lets you cancel transactions that appear in the Order Items field.

  1. To cancel an item, check the box in the Select column next to the product offer you with to cancel.  If there is more than one page of items, select the page number located beneath the Item Description.
  2. To select all for cancel, click the Check All link.
  3. To deselect all items for cancel, click the Uncheck All link
  4. Choose a reason from the Reason drop down list.
  5. Enter notes on why the item was cancelled in the Notes section.
  •  Click the   Save button, the items will be cancelled and the Cancel Items window will close.
  • To cancel any of the current changes you have made, click the   Cancel button. This will close the Cancel Items window without saving any changes.

    • Related Articles

    • Item List

      Module: Product Data Topic: Item List Version(s): Version 5.1 and up Editions: All Editions What Are Product Items? Product Items are the base items that connect the Product Offers and Inventory Items to allow an item to be sold for a set price and ...

    • Hold Item

      Module:  Order Detail Page Topic: Hold Item Version(s): Version 5.1 and up  Editions: Standard, Commerce, Call Center Setting an Item on Hold: To hold an item, click the Hold Item button at the top of the Order Items section of the page. The Hold ...

    • Reship Item

      Module:  Order Detail Page Topic: Reship Item Version(s): Version 5.1 and up  Editions: Standard, Commerce, Call Center What Is Reship? Reship gives you the ability to send the product a second time to a customer at no cost. Trouble Shoot I can't ...

    • Rush Item

      Module: Order Detail Page Topic: Rush Item Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What Is the function of the Rush Button? The Rush button allows you to escalate an item in the shipping process. Making The Connection ...

    • Resubmit Item

      Module:  Order Detail Page Topic: Resubmit Item Version(s): Version 5.1 and up  Editions: Standard, Commerce, Call Center Resubmit will allow the item to be resent again for payment processing, this function is common when information has been edited ...