Transaction Details Window
Module: Order Detail Screen/Customer Detail Center
Topic: Transaction Details Window
Version(s): Version 5.1 and up
Editions: Standard, Commerce, Call Center
Overview:
The Transaction Details window provides a user with information about payment and shipment transactions for an item. This window is access by clicking on the item status on the Order Detail Page or in the Customer Detail Center.
The top section will display information about an item’s Pre-Authorization(s).
You can see details about the transaction such as the Amount, Batch Name, Authorization Code, CC Number, Transaction Date, Result and Response from the processor, Billing Info, and the Status of the Pre-Auth.
If the Pre-Auth is at Available status, you will see a “Void/Cancel” button which brings up an option to Void (communicate to the gateway that the transaction should be canceled) or Cancel (mark the transaction as cancelled in OrderLogix) the Pre-Auth.
If the Pre-Auth is at Cancelled or Unknown status, you will see an edit pencil instead which brings up an option to change the Authorization Code or set the Pre-Authorization back to Available status.
The middle section of the Transaction Details window will provide details about the item’s Payment Transactions.
This will display details such as the Amount, Batch Name, Transaction Type, Authorization Code, CC Number, Transaction Date, Result and Response from the processor, and Billing Info for each processing attempt.
The last section of the Transaction Details window will display information about the item’s Shipment Transactions.
You will see information about the item’s shipment transaction(s) such as Batch Name, Carrier, Tracking Number and Tracking Link, Shipment Date, Notes, and Shipping Info.
If there are any shipment transaction details available for the item, an edit pencil icon will display which opens an option to edit some shipment transaction details such as the Carrier, Tracking Number, and Notes.
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