Transaction Details Window

Transaction Details Window

Module: Order Detail Screen/Customer Detail Center
Topic: Transaction Details Window
Version(s): Version 5.1 and up 
Editions: Standard, Commerce, Call Center

What Is Transaction Details Popup

The Transaction Details window provides a user with information about payment and shipment transactions for an item. This window is access by clicking on the item status on the Order Detail Page or in the Customer Detail Center.


Pre-Authorizations

The top section will display information about an item’s Pre-Authorization(s).

You can see details about the transaction such as:
  1. Amount - the amount sent to the gateway. Can only capture up to this value, not surpass.
  2. Batch - if order participates in batch processing or imported, a batch name will be listed here. If order is created with a pre-authorization during order entry n_o_test will display. Name of the batch that can also be found on Payment Processing screen
  3. Transaction Type = AUTH
  4. Authorization Code - will have a unique value from gateway
  5. CC/Token - 
    1. CC - will display first and last four digits
    2. Token - will display full token
  6. Transaction Date - will display date (for pre-auths during OLX order entry will also display time)
  7. Result - Approved, Decline, Unknown
  8. Auth. Response Text - Response from the processor. If you have questions about a Decline this is the field you want to review.
  9. Billing Info
  10. Status of the Pre-Auth
    1. If the Pre-Auth is at Available status, you will see a “Void/Cancel” button  which displays the Void Authorization popup

        1. Void - communicate to the gateway that the transaction should be canceled
        2. Cancel - mark the transaction as cancelled in OrderLogix only
    2. If the Pre-Auth is CANCELED or Unknown status, you will see an edit icon , clicking on the icon will display an Edit Auth Transaction popup

        1. confirm the Authorization Code in the popup matches the Transaction Info
        2. check the Available box and save to enable the pre-authorization again
        3. click Cancel to close the popup with no changes made

Payment

The middle section of the Transaction Details window will provide details about the item’s Payment Transactions.

This will display details such as:
  1. Amount - value captured against customer payment method
  2. Batch - will display PPA and date.  Name of the batch that can also be found on Payment Processing screen
  3. Transaction Type = DEBIT
  4. Authorization Code
    1. Settle transactions should match pre-auth
    2. Sale (auth/settle) transaction will have a unique value from gateway
  5. CC/Token
    1. CC - will display first and last four digits
    2. Token - will display full token
  6. Transaction Date - will display date
  7. Result - Approved, Declined, Unknown, Fatal
  8. Auth. Response Text - Response from the processor. If you have questions about a Decline this is the field you want to review.
  9. Billing Info for each processing attempt

Shipping

The last section of the Transaction Details window will display information about the item’s Shipment Transactions.

You will see information about the item’s shipment transaction(s) such as
  1. Batch - name of export created when item shipped. Can also be found on Processing > Export Archive
  2. Carrier - shipping provider used to ship item
  3. Tracking Number - hyperlinked to carrier above
  4. Transaction ID - unique OLX value specific to items associated to this shipment
  5. Shipment Date - day and time the item exported
  6. Package Status - will not display until a ship confirm has been received
  7. Notes - notes from agent or carrier
  8. Shipping Information - address order was sent to.
    

If there are any shipment transaction details available for the item, an edit pencil icon will display which opens an option to edit some shipment transaction details such as the Carrier, Tracking Number, and Notes.

Copyright 2018
Revised 8.29.2024

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