Resubmit Item

Resubmit Item

Info
Module:  Order Detail Page
Topic: Resubmit Item
Version(s): Version 5.1 and up 
Editions: Standard, Commerce, Call Center


IdeaYou can use Reports > Customer Service Reports > Customer Service Activity filtering for Reason Code = RESUBMIT_ITEM to report on the action button usage

What is the function of the Resubmit Button?

The Resubmit button is a feature added to the order detail screen to allow you and your team members to process payment on an order where a previous payment was not successful.

Connect the Dots

Where will I see this within OLX?

You will see the Resubmit Button on the Order Detail Screen and Pre-Payment Processing.

What Reports can be pulled?

  1. Customer Service Activity Report Definitions
  2. Item Status Report Definitions

What Imports/Exports Relate to the Resubmit Button?

  1. at this time there are no imports/exports

Trouble Shooting

  1. The line items are not displayed on the pop-up screen

    1. Check the item status and payment transactions
      1. if payment processing has completed for the item, you will not be able to resubmit

How To

Resubmit will allow the item to be resent again for payment processing, this function is common when information has been edited and you wish to bypass the defaulted resubmission rules.



Alert
Only items in the following status are eligible to be resubmitted: Item Invalid or Item Declined Authorization,
  1. Select the items you wish to resubmit.
  2. If you want to select all the items, click the Check All link.
  3. If you want to deselect all the items, click the Uncheck All link.
  4. Choose a reason from the reason drop down list.
    1. this is used when pulling reports
  5. Enter any notes about the item in the notes section.
    1. notes here will display on the customer record
  6. Click the Save button to save your changes and resubmit the selected items.
    1. To cancel any of the current changes you have made, click the Cancel button. This will close the Resubmit Items window without saving any changes.  

Copyright 2019
Revised 5.11.2026

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