Resubmit Item

Resubmit Item

Module:  Order Detail Page
Topic: Resubmit Item
Version(s): Version 5.1 and up 
Editions: Standard, Commerce, Call Center

Resubmit will allow the item to be resent again for payment processing, this function is common when information has been edited and you wish to bypass the defaulted resubmission rules.
  


  1. Select the items you wish to resubmit.
  2. If you want to select all the items, click the Check All link.
  3. If you want to deselect all the items, click the Uncheck All link.
  4. Choose a reason from the reason drop down list.
  5. Enter any notes about the item in the notes section.
  • Click the  Save button to save your changes and Resumbit the selected items.
  • To cancel any of the current changes you have made, click the   Cancel button. This will close the Resubmit Items window without saving any changes.  
     


    • Related Articles

    • Item Status Definitions

      Item Status The Item Status field in the Order History section of the page has a link that will pull up the payment and shipment transaction details for that specific item. The transaction payment details will show which payment batch the item was ...

    • Item List

      Module: Product Data Topic: Item List Version(s): Version 5.1 and up Editions: All Editions What Are Product Items? Product Items are the base items that connect the Product Offers and Inventory Items to allow an item to be sold for a set price and ...

    • Reship Item

      Module:  Order Detail Page Topic: Reship Item Version(s): Version 5.1 and up  Editions: Standard, Commerce, Call Center What Is Reship? Reship gives you the ability to send the product a second time to a customer at no cost. Trouble Shoot I can't ...

    • Hold Item

      Module:  Order Detail Page Topic: Hold Item Version(s): Version 5.1 and up  Editions: Standard, Commerce, Call Center Setting an Item on Hold: To hold an item, click the Hold Item button at the top of the Order Items section of the page. The Hold ...

    • Rush Item

      Module: Order Detail Page Topic: Rush Item Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What Is the function of the Rush Button? The Rush button allows you to escalate an item in the shipping process. Making The Connection ...