Short Abandon Durations

Short Abandon Durations


InfoModule: Call Data
Topic: Short Abandon Call Durations
Version(s): Version 5.1 and up 
Editions: Call Center Edition



The Short Abandon Durations menu allows you to create time durations for short Abandoned calls based on client and script.

Navigate to the Short Abandon Durations module from the Company Data menu. (Company Data > Call Data > Short Abandon Durations)

  1. To add a new short abandon duration, click on the Add New Short Abandon Duration button in the blue module bar.
  2. To edit an existing short abandon duration, click on the edit pencil next to the short abandon duration you wish to edit.
  3. A new Short Call Duration Details window will pop up.


  • Click the Save button and the short abandon duration will be added and the Short Call Duration Details window will close.
  • To cancel any of the current changes you have made, click the  Cancel button. This will close the Short Call Duration Details window without saving any changes. 

    Note: You cannot delete when you are trying to add a new call short abandon duration.
     

  • To print the current Short Call Duration Details window, click the  Print button.


Short Abandon Call Durations
Copyright 2019
Revised 5.3.2019

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