This report is based on call collector data (not calls entered in OLX.
| Adjusted Client Performance Report Column Definitions | |
| # In | Number of calls that came into the call collector, will include short abandons based on check box |
| # Unique ANI | Number of calls that had a unique ANI that came into the call collector |
| # Ans | # In - # Aban |
| # Short | Number of calls that are 15 seconds (including ring time based on checkbox) or less (or the short call duration set up for the script) that are not abandoned. |
| # Aban | Number of dropped calls in the call collector, will include short abandons based on check box |
| # Short Aban | Number of calls that are 15 seconds (including ring time based on checkbox) or less (or the short abandon duration set up for the script) that are abandoned. |
| % Aban Rate | If 'Including Short Aban in Aban %' is checked then # Aban / # In else (# Aban - # Short Aban) / # In |
| # Ords | Number of orders for that grouping level |
| % Close | # Ords / # Ans |
| % Finan. Close Rate | # Ords / # Unique ANI |
| # XSell | Based on system preference will either be number of XSL items on each order or number of orders that had at least one XSL item |
| % XSell | # XSL / # Ords |
| # Up Sell | Based on system preference will either be number of USL items on each order or number of orders that had at least one USL item |
| % Up Sell | # USL / # Ords |
| # Add On | Based on system preference will either be number of ADD items on each order or number of orders that had at least one ADD item |
| % Add On | Based on system preference will either be # ADD / # Ords or # ADD / # CC Orders (Net Orders) |
| # Rush | The number of orders that had at least one RSH item or item that was rushed (isRush bit set to true) |
| % Rush | Based on system preference will either be # RSH / # Ords or # RSH / # CC Orders (Net Orders) |
| # Auto/CTY | The number of orders that had at least one CTY item or item that spawned an autoship sequence |
| % Auto/CTY | Based on system preference will either be # CTY / # Ords or # CTY / # CC Orders (Net Orders) |
| $ Prd Rev | Quantity * UnitPrice of the orders |
| $ Avg Tkt | $ Prd Rev / # Ords |
| $ Total Rev | (Quantity * UnitPrice) + Shipping of the orders |
| $ Total Avg Tkt | $ Total Rev / # Ords |
| $ Rev Per Call | $ Total Rev / # Ans |
| FILTERS | |
| Date Range | The date the call/order came in |
| Showing Add ons | Whether or not to include add on items |
| Showing Cancelled Items | Whether or not to include items in 'Item Cancelled' status |
| Showing Batch Entered Orders | Whether or not to include items from orders that were batch entered |
| Showing Ship Cancelled Items | Whether or not to include items in 'Item Shipment Cancelled' |
| Including Short Abn in Aban % | When this is checked % Aban rate = # Aban / # In, otherwise # Aban - # Short Aban / # In |
| Including ring duration in Short Calc | Whether or not to add ring duration to the call duration when determining if a call is a short call |
| Including Short Abn in #In, #Aban | When this is not checked the #In and # Aban will not include short abandons |
| Including ring duration in Short Aban Calc | Whether or not to add ring duration to the call duration when determining if a call is a short abandon |
| Showing unpaid CC/EC non service only items | When checked only show items with a successful payment transaction or auth on cc orders, all items on orders with a payment type that is not a credit card, and service only items. When unchecked show all items. |
| Client | The client of the source of the call/order |
| Campaign | The campaign of the source of the call/order |
| Media Type | The media type of the source of the call/order |
| Product Group | The product group of the items on the order |
| Team | The team of the employee who took the call/order |
| Pay Method | The payment method of the order |
| Location | The location of the call/order |
| Day Of Week | The day of week the call/order came in (Monday, Tuesday, Wednesday etc) |
| GROUPING | |
| Campaign Code | The campaign code of the campaign of the source of the call/order |
| Campaign | The campaign of the source of the call/order |
| Client | The client of the source of the call/order |
| Date | The date the call/order came in |
| Day Of Week | The day of week the call/order came in (Monday, Tuesday, Wednesday etc) |
| DNIS | The DNIS of the source of the call/order |
| Fiscal Week | The fiscal week the call/order came in |
| Media Type | The media type of the source of the call/order |