Call Type Disposition Report Definitions

Call Type Disposition Report Definitions

This report is based on calls that are created when entering the new order screen (not call collector data). This report does not include calls where the order id is null, which will happen when the new order screen is Xed out of or an error occurs attempting to update the call after it is submitted.

Call Type Disposition Report Column Definitions
DNIS DNIS the call was placed on
Disposition The disposition of the call
Call Count Count of calls for that grouping level
Items Added Number of items added on the call (only for CS type calls)                        
Total TT Total talk time of the call(s)
Avg TT Total TT / Call Count
                                                     
FILTERS
Date Range The date the call came in
Client The client of the source of the call
Campaign The campaign of the source of the call
Call Disposition The disposition of the call
Call Type The call type of the call (inbound, outbound, customer service)
Team The team of the employee that placed the call
Employee The employee that placed the call
Batch Entered Orders Whether or not the call was part of a data entry batch
 
GROUPING
Call Type The call type of the call (inbound, outbound, customer service)
Campaign The campaign of the source of the call
Client The client of the source of the call
Cust-Disposition Disposition - Custom1 - Custom2
Date The date the call came in
DNIS The DNIS the call came in on
Employee The employee that took the call
Call Hour The hour the call came in

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