On-line Stats Dashboard Definitions

On-line Stats Dashboard Definitions

Info
Module: Reports
Path: Reports > Call Reports > On-line Stats Dashboard
Topic: On-line Stats Dashboard
Version(s):  5.1 and up
Editions: All

What Is On-line Stats Dashboard 

  1. Call Reports
    1. On-line Stats Dashboard - Realtime stats for In, Ans, Dropped, and Sales. Can be filtered by campaign and date range

Making The Connection

Where Will I See This Within OLX?

This visualizer is based on call collector data (not a call that is created when an agent enters the new order screen). Only for calls with a call type of IN where the DNIS is not null.

What Imports/Exports Relate to On-line Stats Dashboard?

  1. At this time there are no imports/exports related to the report

Setup

Preview



You'll notice control buttons displayed just above the results. Review Report Tools (orderlogix.com) article for more information on how to utilize each control button. :
  1. View Report  - Displays results
    1. Displays the toolbar 
  2. Hide Controls - Hides report filters
    1. Show Controls - Displays report filters
  3. Show Schedules  - Displays schedule editor
    1. Format filter will display at top of screen
    2. Delivery and Encryption tabs will display on bottom left of screen
  4. Show Instances - Displays list of previously ran and pending reports. Click on the status to review the job log.
  5. Close  - Close out of the report popup.

Report Definitions

Using Calendar Icon to Set Date(s) is a good article to review when running reports manually or scheduling for automation.

Campaign Filters


Notes
Single arrows move highlighted Campaign(s) to the other side
Double arrows move ALL Campaigns to the other side

To select a campaign to be generated on the report:
  1. Highlight the Campaign name from the Available list 
    1. click the right single arrow to move it to the Selected list
  2. To select multiple Campaigns, click on the first Campaigns desired and press and hold the CTRL button on your keyboard while selecting additional Campaigns
    1. click the right single arrow to move it to the Selected list
  3. To move all of the Campaigns from Available to Selected click the right double arrows
To move campaign out of the Selected list, repeat the steps above and click the left facing arrow(s).

Setting Filters


Filter
Definition
Date Range
The date the call/order came in
Time Range
The time the call/order came in
Stats Title
The campaign of the source of the call/order
Auto Refresh
  1. disabled
  2. 30 seconds
  3. 1 Minute
  4. 5 Minute
Auto Adjust to Today's Date
  1. checked
  2. unchecked
Do Not Show Cancelled Items
  1. checked
  2. unchecked
Only Show Approved Orders
  1. checked
  2. unchecked
Do Not Show Addons
  1. checked
  2. unchecked



Thresholds Filters


Tiles to Show
Setting
Definition
Check/Uncheck All
  1. checked - all tile options will be selected
  2. unchecked - tile options require manual selection
Calls Answered
  1. checked
  2. unchecked
Calls Answered (below)
Override
  1. checked
  2. unchecked
Calls Answered %

Short Calls
  1. checked
  2. unchecked
Short Calls (above)
Override
  1. checked
  2. unchecked
Short Calls %

Dropped Calls
  1. checked
  2. unchecked
Dropped Calls (above)
Override
  1. checked
  2. unchecked
Dropped Calls %

Orders (Close Rate)
  1. checked
  2. unchecked
Orders (Close Rate) (below)
Override
  1. checked
  2. unchecked
Orders (Close Rate) %

Up Sells
  1. checked
  2. unchecked
Up Sells (below)
Override
  1. checked
  2. unchecked
Up Sells %

X Sells
  1. checked
  2. unchecked
X Sells (below)
Override
  1. checked
  2. unchecked
X Sells %

Add Ons
  1. checked
  2. unchecked
Add Ons (below)
Override
  1. checked
  2. unchecked
Add Ons %

Continuity
  1. checked
  2. unchecked
Continuity (below)
Override
  1. checked
  2. unchecked
Continuity %

Rush
  1. checked
  2. unchecked
Rush (below)
Override
  1. checked
  2. unchecked
Rush %

Rev Per Order
  1. checked
  2. unchecked
Rev Per Order (below)
Override
  1. checked
  2. unchecked
Rev Per Order $

Rev Per Call
  1. checked
  2. unchecked
Rev Per Call (below)
Override
  1. checked
  2. unchecked
Rev Per Call $




Favorites



Setting
Definition
Profile Drop Down

Name Field

Public
checked
unchecked
Load Profile


Save Profile


Delete Profile





Tiles

Tile
Definition
Last Refreshed

Calls In

Number of calls that came into the call collector
Settings

Answered

  1. #
    1. Calls In - Short Calls # - Dropped #
  2. %
    1. Answered # / Calls In
Short Calls

Number of calls that were 15 seconds or less or a defined short call duration set up in OLX
Short Calls # / Calls In
Dropped

Number of dropped calls in the call collector
Dropped # / Calls In
Orders

Number of orders
Orders # / Answered #
Up Sells

Based on system preference will either be number of Upsell items on each order or number of orders that had at least one Upsell item
Up Sells # / Orders #
X Sells

Based on system preference will either be number of XSell items on each order or number of orders that had at least one XSell item
X Sells # / Orders #
Add Ons

Based on system preference will either be number of AddOn items on each order or number of orders that had at least one AddOn item
Based on a system preference will either be Add Ons # / Orders # or Add Ons # / # Orders placed with a credit card
Continuity

Based on system preference will either be number of CTY items or items that spawned an autoship sequence on each order or number of orders that had at least one CTY item or item that spawned an autoship sequence
Based on a system preference will either be Continuity # / Orders # or Continuity # / # Orders placed with a credit card
Rush

Based on system preference will either be number of RSH items or items that was rushed (isRush bit set to true) on each order or number of orders that had at least one RSH item or item that was rushed
Based on a system preference will either be Rush # / Orders # or Rush # / # Orders placed with a credit card
Revenue

(Quantity * UnitPrice) + Shipping + Tax for all orders
Rev/Order

Revenue / Orders #
Rev/Call

Revenue / Calls In



Graph

Column
Definition
Legend
  1. Calls In
  2. Calls Answered
  3. Orders
Y Axis - vertical
number of orders
X Axis - horizontal
hour orders created


Copyright 2019
Revised 1.28.2026