On-line Stats Dashboard Definitions

Module: Reports

Path: Reports > Call Reports > On-line Stats Dashboard

Topic: On-line Stats Dashboard

Version(s):  5.1 and up

Editions: All

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What Is On-line Stats Dashboard 

1. Call Reports
   
1. On-line Stats Dashboard - Realtime stats for In, Ans, Dropped, and Sales. Can be filtered by campaign and date range

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Making The Connection

Where Will I See This Within OLX?

This visualizer is based on call collector data (not a call that is created when an agent enters the new order screen). Only for calls with a call type of IN where the DNIS is not null.

What Imports/Exports Relate to On-line Stats Dashboard?

1. At this time there are no imports/exports related to the report
   

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Setup

Preview

You'll notice control buttons displayed just above the results. Review Report Tools (orderlogix.com) article for more information on how to utilize each control button. :

1. View Report  - Displays results
   
1. Displays the toolbar 
2. Hide Controls - Hides report filters
   
1. Show Controls - Displays report filters
3. Show Schedules  - Displays schedule editor
   
1. Format filter will display at top of screen
   
2. Delivery and Encryption tabs will display on bottom left of screen
4. Show Instances - Displays list of previously ran and pending reports. Click on the status to review the job log.
   
5. Close  - Close out of the report popup.

Report Definitions

Using Calendar Icon to Set Date(s) is a good article to review when running reports manually or scheduling for automation.

Campaign Filters

Single arrows move highlighted Campaign(s) to the other side

Double arrows move ALL Campaigns to the other side

To select a campaign to be generated on the report:

1. Highlight the Campaign name from the Available list 
   
1. click the right single arrow to move it to the Selected list
   
2. To select multiple Campaigns, click on the first Campaigns desired and press and hold the CTRL button on your keyboard while selecting additional Campaigns
   
1. click the right single arrow to move it to the Selected list
   
3. To move all of the Campaigns from Available to Selected click the right double arrows
   

To move campaign out of the Selected list, repeat the steps above and click the left facing arrow(s).

Setting Filters

Filter	Definition
Date Range	The date the call/order came in
Time Range	The time the call/order came in
Stats Title	The campaign of the source of the call/order
Auto Refresh	disabled 30 seconds 1 Minute 5 Minute
Auto Adjust to Today's Date	checked unchecked
Do Not Show Cancelled Items	checked unchecked
Only Show Approved Orders	checked unchecked
Do Not Show Addons	checked unchecked

Thresholds Filters

Tiles to Show

Setting	Definition
Check/Uncheck All	checked - all tile options will be selected unchecked - tile options require manual selection
Calls Answered	checked unchecked
Calls Answered (below)	Override checked unchecked
Calls Answered %
Short Calls	checked unchecked
Short Calls (above)	Override checked unchecked
Short Calls %
Dropped Calls	checked unchecked
Dropped Calls (above)	Override checked unchecked
Dropped Calls %
Orders (Close Rate)	checked unchecked
Orders (Close Rate) (below)	Override checked unchecked
Orders (Close Rate) %
Up Sells	checked unchecked
Up Sells (below)	Override checked unchecked
Up Sells %
X Sells	checked unchecked
X Sells (below)	Override checked unchecked
X Sells %
Add Ons	checked unchecked
Add Ons (below)	Override checked unchecked
Add Ons %
Continuity	checked unchecked
Continuity (below)	Override checked unchecked
Continuity %
Rush	checked unchecked
Rush (below)	Override checked unchecked
Rush %
Rev Per Order	checked unchecked
Rev Per Order (below)	Override checked unchecked
Rev Per Order $
Rev Per Call	checked unchecked
Rev Per Call (below)	Override checked unchecked
Rev Per Call $

Favorites

Setting	Definition
Profile Drop Down
Name Field
Public	checked unchecked
Load Profile
Save Profile
Delete Profile

Tiles

Tile	Definition
Last Refreshed
Calls In	Number of calls that came into the call collector
Settings
Answered	# Calls In - Short Calls # - Dropped # % Answered # / Calls In
Short Calls	Number of calls that were 15 seconds or less or a defined short call duration set up in OLX Short Calls # / Calls In
Dropped	Number of dropped calls in the call collector Dropped # / Calls In
Orders	Number of orders Orders # / Answered #
Up Sells	Based on system preference will either be number of Upsell items on each order or number of orders that had at least one Upsell item Up Sells # / Orders #
X Sells	Based on system preference will either be number of XSell items on each order or number of orders that had at least one XSell item X Sells # / Orders #
Add Ons	Based on system preference will either be number of AddOn items on each order or number of orders that had at least one AddOn item Based on a system preference will either be Add Ons # / Orders # or Add Ons # / # Orders placed with a credit card
Continuity	Based on system preference will either be number of CTY items or items that spawned an autoship sequence on each order or number of orders that had at least one CTY item or item that spawned an autoship sequence Based on a system preference will either be Continuity # / Orders # or Continuity # / # Orders placed with a credit card
Rush	Based on system preference will either be number of RSH items or items that was rushed (isRush bit set to true) on each order or number of orders that had at least one RSH item or item that was rushed Based on a system preference will either be Rush # / Orders # or Rush # / # Orders placed with a credit card
Revenue	(Quantity * UnitPrice) + Shipping + Tax for all orders
Rev/Order	Revenue / Orders #
Rev/Call	Revenue / Calls In

Graph

Column	Definition
Legend	Calls In Calls Answered Orders
Y Axis - vertical	number of orders
X Axis - horizontal	hour orders created

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Copyright 2019
Revised 1.28.2026

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