Agent Ratio Report Definitions

Agent Ratio Report Definitions

This report show OLX call (not call collector call data) and order information including gross commission amount for the items on the order.

Agent Ratio Report Column Definitions
CallsAnsThe number of calls answered for that grouping level
HoursWkThe number of hours worked excluding unpaid breaks for that grouping level
Calls/HrCallsAns / HoursWk
OrdsThe number of orders for that grouping level
Ords/HrOrds / HoursWk
%CloseOrds / CallsAns
XsellBased on system preference will either be number of XSell items on each order or number of orders that had at least one XSell item
XS/HrXsell / HoursWk
%XSBased on a system preference will either be Xsell / Ords or Xsell / # Orders placed with a credit card
AddBased on system preference will either be number of AddOn items on each order or number of orders that had at least one AddOn item          
Add/HrAdd / HoursWk
%AddBased on a system preference will either be Add / Ords or Add / # Orders placed with a credit card
Rev RatioRoyalties / (Base Wage Earned + Commissions) : 1
Effic %Talk Time (call end time - call start time) / HoursWk
CommissionGross commission amount for items on orders for that grouping level
 
FILTERS
Date RangeThe date range of the call/order
Showing AddonsWhether or not to include add on items
Showing Cancelled ItemsWhether or not to include items in 'Item Cancelled' status
Showing Batch Entered OrdersWhether or not to include items from orders that were batch entered
Showing Ship Cancelled ItemsWhether or not to include items in 'Item Shipment Cancelled'
Showing Imported CallsWhether or not to include calls that were imported
ClientThe client of the source of the order
CampaignThe campaign of the source of the order
Media TypeThe media type of the source of the order
TeamThe team of the employee who took the call/order
EmployeeThe employee who took the call/order
 
GROUPING                                    
DateThe date of the call/order
EmployeeThe employee who took the call/order
Fiscal WeekThe fiscal week of the call/order
TeamThe team of the employee who took the call/order
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