Gross Sales Summary Report Definitions

Gross Sales Summary Report Definitions

This report is based on calls that are created when an agent enters the new order screen (not call collector calls).

Gross Sales Summary Report Column Definitions
ANS #The number of calls in the date range
VALID #The number of calls with dispositions that are set to count against an agent's close rate as determined by the script
SALES #The numbers of orders in the date range (does not include auto generated orders)
CLOSE %SALES # / ANS #
ADJ CLOSE %SALES # / VALID #
ADDS #The number of orders that had at least one ADD item
ADD %ADDS # / the number of orders that had the opportunity to sell an add on item based on script settings
CROSS #The number of orders that had at least one XSL item
CROSS %XSL # / the number of orders that had the opportunity to sell an Xsell item based on script settings
AP #The number of orders that had the opportunity to sell an autoship generating item
AUTO #The number of orders that had at least one item that spawned an autoship sequence
EST AUTO %AUTO # / AP
EMAIL #The number of orders that had a valid email address
EMAIL %EMAIL # / SALES #
CHECK #The number of orders that were paid with a Telecheck
CHECK %CHECK # / SALES #
Frees #The number of orders with a product offer that has a zero dollar unit price and are not an 'ADD' item type
REV $(Quantity * UnitPrice) + Shipping of the orders
RPC $REV $ / ANS #
AVE T $REV $ / SALES $
 
FILTERS
DateThe date the call/order came in
ClientThe client of the source of the call/order
TeamThe team of the employee who took the call/order
One Decimal PlaceWhen checked the percentages will only have one decimal place (100.0%). Unchecked they will have three decimal places (100.000%)           
 
GROUPING                          
ClientThe client of the source of the call/order
DateThe date the call/order came in
EmployeeThe employee who took the call/order
TeamThe team of the employee who took the call/order

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