This report is based on calls that are created when an agent enters the new order screen (not call collector calls).
Column definitions:
| # Ans | The number of calls in the date range |
| # Valid | The number of calls with dispositions that are set to count against an agent's close rate as determined by the script |
| # Ords | The numbers of orders in the date range (does not include auto generated orders) |
| % Close | # Ords / # Ans |
| % Adj Close | # Ords / # Valid |
| # XSL | Based on system preference will either be number of XSL items on each order or number of orders that had at least one XSL item |
| % XSL | # XSL / # Ords |
| # USL | Based on system preference will either be number of USL items on each order or number of orders that had at least one USL item |
| % USL | # USL / # Ords |
| # ADD | Based on system preference will either be number of ADD items on each order or number of orders that had at least one ADD item |
| % ADD | Based on system preference will either be # ADD / # Ords or # ADD / # CC Orders (Net Orders) |
| # RSH | The number of orders that had at least one RSH item or item that was rushed (isRush bit set to true) |
| % RSH | Based on system preference will either be # RSH / # Ords or # RSH / # CC Orders (Net Orders) |
| # Auto/CTY | The number of orders that had at least one CTY item or item that spawned an autoship sequence |
| % Auto/CTY | Based on system preference will either be # CTY / # Ords or # CTY / # CC Orders (Net Orders) |
| # Lead | The number of calls that did not result in a sale and had customer first name, last name, address, city, state, zip and phone number |
| % Lead | # Lead / (# Ans - # Ords) |
| The number of calls that had a valid email address | |
| # Email / # Ans | |
| $ Prd Rev | Quantity * UnitPrice of the orders when Use Profit in $ Rev Cols is unchecked, otherwise Quantity * (UnitPrice - Product Unit Cost) |
| $ Avg Tkt | $ Prd Rev / # Ords |
| $ Total Rev | (Quantity * UnitPrice) + Shipping of the orders when Use Profit in $ Rev Cols is unchecked, otherwise (Quantity * (UnitPrice - Product Unit Cost)) + Shipping |
| $ Total Avg Tkt | $ Total Rev / # Ords |
| $ Rev Per Call | $ Total Rev / # Ans |
| FILTERS: | |
| Date Range | The date the call/order came in |
| Hiding Adjusted Columns | If checked will show a report with a larger font and fewer columns. |
| Showing Cancelled Items | Whether or not to include items in 'Item Cancelled' status |
| Showing Add ons | Whether or not to include add on items |
| Showing Ship Cancelled Items | Whether or not to include items in 'Item Shipment Cancelled' |
| Showing Batch Entered Orders | Whether or not to include items from orders that were batch entered |
| Showing Imported Calls | Whether or not to include calls that were imported |
| One Decimal Place | When checked the percentages will only have one decimal place (100.0%). Unchecked they will have three decimal places (100.000%) |
| Use Profit in $ Rev Cols | When checked the Total Rev will be (Quantity * (UnitPrice - Product Unit Cost)) + Shipping and Prod Rev will be Quantity * (UnitPrice - Product Unit Cost) |
| Client | The client of the source of the call/order |
| Script | The script of the source of the call/order |
| Campaign | The campaign of the source of the call/order |
| Media Type | The media type of the source of the call/order |
| Product Group | The product group of the items on the order |
| Team | The team of the employee who took the call/order |
| Employee | The employee who took the call/order |
| Location | The location of the call/order |
| GROUPING: | |
| Campaign | The campaign of the source of the call/order |
| Client | The client of the source of the call/order |
| Date | The date the call/order came in |
| DNIS | The DNIS of the source of the call/order |
| Employee | The employee who took the call/order |
| Fiscal Week | The fiscal week the call/order came in |
| Hour | The hour the call/order came in |
| Media Type | The media type of the source of the call/order |
| Media Schedule | The media schedule of the call/order |
| Promo Code | The promo code of the call/order |
| Script | The script of the source of the call/order |
| Team | The team of the employee who took the call/order |