Module: Processing

Path: Processing > Process History

Topic: Process History

Version(s):  All

Editions: All

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What Is Process History

Process History is a display of all jobs that have processed or are currently processing in your system. This is a convenient screen to help you review job logs of multiple jobs and download files if available.

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Making The Connection

Where Will I See This Within OLX?

You can get to the Process History by navigating to Processing > Process History from the menu bar at the top of your instance.

What Reports Can Be Pulled?

1. Schedule History Report
   
2. Schedule List Report

What Imports/Exports Relate to Process History?

At this time there are no imports or exports related to Process History.

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How To

Recommended Daily System Checks (orderlogix.com) is a great resource to guide you on how to best use the Process History to your advantage to make sure the system is running as seamlessly as possible.

Tool Bar

Utilizing the buttons on the tool bar  you can:

Go back to the previous screen 

Print 

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1. Ended Date - Server date and time the job ended
2. Instance ID - Unique ID for that one instance of the job
   
3. Job Name - If a scheduled job this will be the name of the schedule, if a manual run (-UI) this will be the name of the spec being used
   
4. Job Type
   
1. Module Job Types:
   
1. Commission Processing
2. Commit Inventory
3. Common Reports
4. Continuity Processing
5. Create Payment Batch
6. Customer DeDupe
7. Generic Export
8. Generic Import
9. Generic Process Job
10. Media Buyer Call Report
11. Media Source Job
12. Notification Delivery
13. Payment Processing
14. Payroll Processing
15. Prepayment Processing
16. Process Alert
17. Reconcile PIA Job
2. System Job Types:
   
1. Auths Without Orders
2. Data Retention
3. Delivery Validation
4. Fetch CS Emails
5. Inventory Back Order Release
6. OrderMetrix Calculation
7. Purge CVV
8. System:Cleanup Temp Tables
5. Started Date - Server date and time the job began
   
6. Status
   
1. Succeeded - The job was able to complete processing.
   
2. Failed - The job was unable to complete processing.
   
3. Cancelled - The job was cancelled manually prior to completion.
   
4. SysCancelled - The job was cancelled by the system.
   
1. This may happen for various reasons. If there are multiple jobs that are attempting to run that are utilizing too many system resources one of the jobs may be cancelled to make it possible for the other job to run.
   
5. Running - The job is currently in process

Add additional filters by click the Add button 

Apply the filtered selections by clicking Apply Filter 

Remove the filtered selections by clicking Remove Filter 

To show system jobs that run in the background (these are jobs that are required to maintain a healthy system and are activated on the backend) check Show System Jobs

If you want to see only the processes that have failed check Show Failed Only

Create Schedule

1. Automated Schedule

Read Data

Succeeded does NOT mean there are no errors in the job log. It may be necessary to review the job log to investigate concerns. 

Jobs should not run longer than 2 hours under normal circumstances. If you have a job that has been running 2+ hours, please open a ticket

You may find it helpful to utilize the Ctrl+f search feature if you are looking for specific information within a job or multiple jobs. Just make sure to have all the jobs to be reviewed expanded.

1. Beginning of output - 
   
1. steps taken to begin process
   
1. load
   
2. configure
   
3. run
   
4. review 
2. End of output -
   
1. will give a brief summary of the results of data that was processed
2. link for download to additional information passed with the spec being used
   
3. any errors
4. status of job
   
1. success
   
2. failed

Find Data and Correlate to Process History

Shipping Export Information for Order

1. Navigate to the order in question
   
2. Hover over the pencil icon for the line item to get the ITEMID
   
1. 
   
2. this is helpful information when opening a ticket and/or searching in the job log if your export is coded to handle this information.
3. click on the item status of the line item to display the Transaction Details popup
   
1. 
   
4. Scroll down to the Shipments section
   
1. 
   
5. You will need to copy the 
   
1. Batch
   
2. Shipment Date
   
3. Transaction ID
   
6. Navigate to Processing > Process History
   
7. Filter for Started Date >= AND Started Date <= inserting the shipment date from above and adjusting the time to a minute or two before and after
   
1. 
   
2. if opening a ticket, its extremely helpful to add the JobID as reference
   
8. Open the file and if the job history displays log information you can utilize the ctrl+F feature to search for the order with the Order ID, Transaction ID, or ITEMID, depending on how your export was coded.

Shipment Confirmation

1. Navigate to the order in question
   
2. Hover over the item status for the line item to get the item history popup
   
1. 
   
2. make note of the Date/time for when the item moved to Item Shipment Delivered
   
3. Navigate to Processing > Process History
   
4. Filter for Started Date >= AND Started Date <= inserting the shipment delivered date from above and adjusting the time to a minute or two before and after
   
1. 
   
2. if opening a ticket, its extremely helpful to add the JobID as reference
   
5. Open the file to get the file name
   
1. 
   
6. You will need to reach out to your warehouse/fulfillment center to get a copy of the file
   
7. Attach the file to the ticket you open with OLX, if you need help with further review
   

Notification

1. Navigate to the customer record
   
2. Scroll down to the Customer Interactions
   
3. Click on the Notifications tab
   
1. 
   
2. make note of the Due Date
   
4. Navigate to Processing > Process History
   
5. Filter for Started Date >= AND Started Date <= inserting the due date from above and adjusting the time to a minute or two before and after
   
1. 
   
6. Open the file and if the job history displays log information you can utilize the ctrl+F feature to search for the customer name

Continuity

1. Navigate to Processing > Process History
   
2. Filter > Job Type = Continuity Processing
   
3. You can utilize the CTRL+F function to search for a specific customer if needed