Global Script Rules

Global Script Rules

InfoModule: Advertising
Path: Campaigns > Advertising > Global Script Rules
Topic: Global Script Rules
Version(s): Version 5.1 and up 
Editions: All Editions

What Are Global Script Rules

Script Rules are the specific parameters that have to be met to place an order within OrderLogix. Script Rules will be checked against an order when the Wrap Up button  is clicked on, prior to submitting payment.
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The Global Script Rules section allows you to create general rules that you can use on multiple scripts. Navigate to the Global Script Rules module from the Company Data menu. (Company Data > Advertising > Global Script Rules) 

Notes
Global Script rules have some limitations that adding a rule through a script will not, such as product offer selection. This is due to scripts having different offers attached.

Making The Connection

Where Will I See This Within OLX?

The settings provided here will set the limits during order creation. Script Rules can reject a new order or hold the order for review depending on the selections made during setup (see below).


Script Rules works off the Honor System. If you requested to have an additional offer and/or charge added to the order, the message will be displayed but your team can ignore the message and click Accept to continue on with processing the order as is.

For orders that will be held for review, you will see on the Order Detail page that the item(s) on the order are in an Item Pending Review status.


Navigate to the Customer Detail page and scroll down to the Customer Interactions section to complete the CS Event for Sys:Order Held For Review.


What Reports Can Be Pulled?

  1. Customer Service Activity Report
  2. Item Status Report
  3. Product Offer List Report
  4. Demographics Report
  5. Performance Report
  6. Client Performance Report
  7. Adjusted Performance Report
  8. Data Warehouse Export
  9. Flattened Data Warehouse Export
  10. Data Entry Batch Detail Report
  11. Gross Sales Report
  12. Net Sales Report
  13. Continuity Retention Report
  14. Continuity Status Report

What Imports/Exports Relate to Global Script Rules

  1. Order Imports will supply a DNIS and tie the order to a script. During the import you may receive exceptions that do not allow the order to import if the settings are not within the parameter set on the script.

Trouble Shooting



Setup


Tool Bar

Utilizing the buttons on the tool bar  you can: 
Go back to the previous screen 
Add new 
Print 
Minimize module 

Add New

  1. To edit an existing record, click on the edit pencil next to the record you wish to edit.
  2. To add a new record, click on the Add New button in the blue module bar.
    1. A new window will pop up.
  1. Enter the name of the rule.
  2. Check whether the rule should only apply to direct order entry, and or imported orders.
  3. Enter the "Error Memo" that will appear when this rule is broken. This should describe what measures should be taken for the order to be submitted.
  4. While on the tab "If the following conditions are true..." click the add button which will bring up the "Edit condition" screen. The options that are available for the rule, will be displayed in the drop-down menu. Select what type of condition you are creating the rule to be based on, and then that will open up a secondary field based on the criteria that you have chosen. Choose to either click on the checkbox "selected" if the condition should be chosen on the order, or do not check the box which means that the rule applies when the condition is not selected. 
    Notes
    If you want to create a "group" of conditions, you can select "Condition Group" and associate multiple options to that one group.

* To save the changes click the Save button .
* To cancel any of the current changes you have made click the Cancel button .
      This will close the window without saving any changes.
* To apply the current changes you have made, click the Apply button .
* To print the current window, click the Print button .
* To delete the selection, click the Delete button .
      This will prompt you to make sure you want to delete this item.

  • Clicking OK will delete the selected item and close the window.
Copyright 2019
Revised 4.01.2025

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