Script Rule for Fraud Address(es)

Script Rule for Fraud Address(es)

Module: Global Script Rule
Path: Campaigns > Global Script Rules
Topic: Script Rule for Fraud Address(es)
Version(s):  5.1 & up
Editions: All

Script Rule for Fraud Address(es)

If you have a known Fraudulent Address that you wish to prevent from ordering product any longer, you can set up a script rule to either Reject or Hold orders entered using this ship-to address for Review.
You can also utilize Banned Address Lists if you have this module

How To

This Rule can be set up as a global script rule and applied to multiple scripts or on individual scripts. Instructions are the same.

To set up a Global Script Rule, navigate to Campaign > Advertising > Global Script Rules. Click the + button to add a new rule.
To setup a singular Script Rule, Campaign > > Advertising > Maintain Scripts > Edit Script > Rules tab
  1. Name your rule. This is how you will identify your rule when adding it to scripts.
  2. Select whether to use the rule for Order Entry, or Imports, or both.
  3. Select the Action from the drop down.
    1. Reject Order will display an Exception message.
    2. Hold Order for Review will put the order to Item Pending Review status.
      1. If you have selected to Hold for review, select a Reason Code from the drop down.
      2. You may wish to create a specific Reason code for this particular rule.
  4. Select a Client, if applicable.
  5. Enter the Error Memo.
    1. This is the text that will display for agents or in an import exception.
  6. Under IF Conditions, select the condition Unconditional to “Unconditionally apply rule”.
  7. For THEN conditions, select condition Shipping Address Match and enter the fraudulent address.
    1. Uncheck the box Match Y/N = orders with the specified address will be held for review or rejected
    2. Check the box Match Y/N = ALL orders without the specified address will be held for review or rejected
    3. Use “*” as a wildcard in the address for variables that can be changed like street number, street suffix, city, or postal code.
    4. If listing multiple addresses, continue to add conditions and entering new addresses on the THEN tab using the “And” operator between them.
On the Script tab, move the script you would like the rule to be applied to over to the Selected column and save the rule.

Example

Address to Block:

123 N. Test St
Portland, Me 04101-0701

Inserted into Script Rule:

123*N*Test*S*
Portland
ME
US*
04101*
You can use as much or as little of the address along with the wild card * depending on how strict you would like the rule to be set.
123*N*Test*S* - will catch: 
  1. 123 North Test Street 
  2. 123 N. Test St.
  3. 123 N Test St


  If you still have questions regarding the material covered in this article, please contact OrderLogix Customer Care for assistance. Thank you!



Copyright 2019
Revised 9.09.2024