Customer Service Activity Report Definitions

Customer Service Activity Report Definitions

This report shows all CS Events created in the given date range and information pertaining to them.

Customer Service Activity Report Column Definitions
Customer Name/Count         Customer name the CS Event was assigned to or count and percent of grouping level
OrderIDOrder ID of the order the CS Event was assigned to (if available)
CustomerIDCustomer ID the CS Event was assigned to
$ AmountDollar amount of the items attached to the CS Event (if applicable)
Reason CodeReason code of the CS Event (if applicable)
NotesNotes for the CS Event
 
FILTERS
Date RangeDate the CS Event was created
ClientThe client of the source of the order attached to the CS Event (if not available then the last order for the customer)
ScriptThe script of the order attached to the CS Event (if not available then the last order for the customer)
CampaignThe campaign of the source of the order attached to the CS Event (if not available then the last order for the customer)         
ActivityThe type of CS Event
Reason CodeReason code of the CS Event (if applicable)
TeamThe team of the employee the CS Event is assigned to
EmployeeThe employee the CS Event is assigned to
StatusWhether or not the CS Event is complete
 
GROUPING
ActivityThe type of CS Event
CampaignThe campaign of the source of the order attached to the CS Event (if not available then the last order for the customer)
ClientThe client of the source of the order attached to the CS Event (if not available then the last order for the customer)
CustomerThe name of the customer the CS Event is attached to
DateDate the CS Event was created
EmployeeThe employee the CS Event is assigned to
HourHour the CS Event was created
Product GroupThe product group of the item attached to the CS Event (if available)
ScriptThe script of the order attached to the CS Event (if not available then the last order for the customer)
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