This report shows all CS Events created in the given date range and information pertaining to them.
| Customer Service Activity Report Column Definitions | |
| Customer Name/Count | Customer name the CS Event was assigned to or count and percent of grouping level |
| OrderID | Order ID of the order the CS Event was assigned to (if available) |
| CustomerID | Customer ID the CS Event was assigned to |
| $ Amount | Dollar amount of the items attached to the CS Event (if applicable) |
| Reason Code | Reason code of the CS Event (if applicable) |
| Notes | Notes for the CS Event |
| FILTERS | |
| Date Range | Date the CS Event was created |
| Client | The client of the source of the order attached to the CS Event (if not available then the last order for the customer) |
| Script | The script of the order attached to the CS Event (if not available then the last order for the customer) |
| Campaign | The campaign of the source of the order attached to the CS Event (if not available then the last order for the customer) |
| Activity | The type of CS Event |
| Reason Code | Reason code of the CS Event (if applicable) |
| Team | The team of the employee the CS Event is assigned to |
| Employee | The employee the CS Event is assigned to |
| Status | Whether or not the CS Event is complete |
| GROUPING | |
| Activity | The type of CS Event |
| Campaign | The campaign of the source of the order attached to the CS Event (if not available then the last order for the customer) |
| Client | The client of the source of the order attached to the CS Event (if not available then the last order for the customer) |
| Customer | The name of the customer the CS Event is attached to |
| Date | Date the CS Event was created |
| Employee | The employee the CS Event is assigned to |
| Hour | Hour the CS Event was created |
| Product Group | The product group of the item attached to the CS Event (if available) |
| Script | The script of the order attached to the CS Event (if not available then the last order for the customer) |