Email Address Not Accepted

Email Address Not Accepted

Info
Module: Global Script Rules and Maintain Scripts
Path: Company Data > Advertising > Global Script Rules
Company Data > Advertising > Maintain Scripts > Edit Script > Rules tab
Topic: Email Address Not Accepted
Version(s):  5.1 & up
Editions: All

What Is Email Address Not Accepted

There are times invalid email addresses can cause disruptions with other integrations within your system. You can create script rules to catch invalid email address on order entry and handle prior to the order reaching another system process and causing errors.

Making The Connection

Where Will I See This Within OLX?

The settings provided here will set the limits during order creation. Script Rules can reject a new order or hold the order for review depending on the selections made during setup (see below).


For orders that will be held for review, you will see on the Order Detail page that the item(s) on the order are in an Item Pending Review status.


Navigate to the Customer Detail page and scroll down to the Customer Interactions section to complete the CS Event for Sys:Order Held For Review.


What Reports Can Be Pulled?

  1. Customer Service Activity Report
  2. Item Status Report
  3. Product Offer List Report
  4. Demographics Report
  5. Performance Report
  6. Client Performance Report
  7. Adjusted Performance Report
  8. Data Warehouse Export
  9. Flattened Data Warehouse Export
  10. Data Entry Batch Detail Report
  11. Gross Sales Report
  12. Net Sales Report
  13. Continuity Retention Report
  14. Continuity Status Report

What Imports/Exports Relate to Script Rules

  1. Order Imports will supply a DNIS and tie the order to a script. During the import you may receive exceptions that do not allow the order to import if the settings are not within the parameter set on the script. 

Setup

Tool Bar

Utilizing the buttons on the tool bar  you can:
Go back to the previous screen 
Add new 
Print 
Minimize module 

Filter

You can use the filter options to narrow down the displayed selections.

Client
Date Added
End Date
Script Name
Start Date
Add additional filters by click the Add button 
Apply the filtered selections by clicking Apply Filter 
Remove the filtered selections by clicking Remove Filter 
To show inactive accounts in the displayed records check Show Inactive 
You can set the number of records to be displayed 


Add New

Edit the Script you wish to add an Email Address Not Accepted rule to. Navigate to the Rules tab.
  1. To edit an existing record, click on the edit pencil next to the record you wish to edit.
  2. To add a new record, click on the Add New button.

  1. A new window will pop up.

  1. Set the Rule Name
  2. Select type of order to be used on:
    1. Use for order entry
    2. use for imports
  3. Set Action:
    1. Reject Order
    2. Hold Order for Review
      1. Reason
  4. Set Error Memo
  5. If Condition tab
    1. Add
    2. Unconditional
    3. Save

  6. Then Condition tab
    1. Add
    2. Email Address
    3. Match Required
      1. Selected - the following criteria if checked must match
        1. if it does not match action set above is triggered
      2. Not Selected - the following criteria if checked must NOT match
        1. if it does match action set above is triggered
    4. Pattern:
      1. You can utilize the * carrot character as a "wild card" to allow for anything to come before/between/after a specific sequence you're looking for.
      2. You can reject for order entry to force agent to adjust email before submitting order and then create another to Hold Order for Review for imports if you'd like or Hold Order for Review for all. Depends on what you are wanting to do for your business rules.
        1. *?@*.com
          1. anything?@domain.com
        2. *?*@*.com
          1. anything?anything@domain.com
        3. *@?*.com
          1. anything@?domain.com
    5. Save
  7. Save
You MUST save each condition, the rule, and the script

* To save the changes click the Save button .
* To cancel any of the current changes you have made click the Cancel button .
      This will close the window without saving any changes.
* To delete the selection, click the Delete button .
      This will prompt you to make sure you want to delete this item.

  • Clicking OK will delete the selected item and close the window.


    • Related Articles

    • Condition > Email Address

      Module: SIM Path: Campaign > Advertising > Maintain Scripts > Forms tab Topic: Interactive Condition Settings Version(s): 5.1 & up Editions: Commerce and Call Center Condition > Email Address When you click on a button to bring up Interactive ...

    • WARNING: EMAIL has the value EMAIL. E-mail address must be in the format username@domain.com.

      Message: WARNING: EMAIL has the value EMAIL. E-mail address must be in the format username@domain.com. Explanation: The email address was not provided in the correct format. Suggested Resolution: Check that the email accompanying the order is in the ...

    • WARNING: EMAIL has the value "". Email is required for this order.

      Message: WARNING: EMAIL has the value "". Email is required for this order. Explanation: This script settings have required that an email be provided for the order. Suggested Resolution: An email should be obtained for the customer and passed in the ...

    • Order Address Validation

      Module: Script Rules Path: Campaign > Advertising > Global Script Rules Topic: Order Address Validation Version(s): 5.1 Editions: All What Is Order Address Validation? Order Address Validation is an API integration that confirms a customer's address ...

    • Condition > Shipping Address Match

      Module: SIM Path: Campaign > Advertising > Maintain Scripts > Forms tab Topic: Interactive Condition Settings Version(s): 5.1 & up Editions: Commerce and Call Center Condition > Shipping Address Match When you click on a button to bring up ...