
Filter | Definition |
Date Type |
|
Fiscal Week (only shows during manual run when utilizing User Selected Date Type above) | This will set the below Date Range to the Monday - Sunday date range selected from this drop down. |
The date the call/order came in | |
Format (only shows when setting up a schedule) | This is the format that the report will export in:
|
The client of the source of the call/order | |
Show Inactive (Client) | Show in the report:
|
The campaign of the source of the call/order | |
Show Inactive (Campaign) | Show in the report:
|
Column | Definition |
Hour | |
ORDER_COUNT | The number of OLX calls that had orders attached to them |
INQUIRY_COUNT | The number of OLX calls that did not have orders attached to them and the disposition was not 'Customer Service' |
DOC_CS_COUNT | The number of OLX calls that did not have orders attached to them and the disposition was 'Customer Service' |
CC_COUNT | The number of orders placed using a credit card |
CHECK_COUNT | The number of orders placed using a telecheck |
NON-ORDER-TOTAL | The number of OLX calls that did not have orders attached to them |
FULL-PAY | |
TWO-PAY | |
ONE-PAY-YES | |
ONE-PAY-NO | |
TWO-PAY-YES | |
TWO-PAY-NO | |
PRIORITY-DEL-YES | |
PRIORITY-DEL-NO | |
UPSELL-1-YES | |
UPSELL-1-NO | |
UPSELL-2-YES | |
UPSELL-2-NO | |
DOWNSELL-YES | |
DOWNSELL-NO | |
UPSELL-3-YES | |
UPSELL-3-NO | |
UPSELL-4-YES | |
UPSELL-4-NO | |
MEDIUM | |
LARGE | |
X-LARGE | |
XX-LARGE | |
XXX-LARGE | |
MED-WHSHAPER | |
LARGE-WHSAHPER | |
XLARGE-WHSHAPER | |
XXLARGE-WHSHAPER | |
TAXABLE-STATES | The number of orders where the billing state is CA, NV or FL |
UNIT-COUNTER | The item quantity * the product unit count |
BILL-TOT-SALES | The item (quantity * unit price) + shipping + tax |
--Calls Taken -- | |