Campaign Statistics By Hour Report Definitions

Campaign Statistics By Hour Report Definitions

This report shows hourly reporting metrics with one page for each source, dnis and date.

Campaign Statistics By Hour Report Column Definitions
ORDER_COUNTThe number of OLX calls that had orders attached to them
INQUIRY_COUNTThe number of OLX calls that did not have orders attached to them and the disposition was not 'Customer Service'        
DOC_CS_COUNTThe number of OLX calls that did not have orders attached to them and the disposition was 'Customer Service'
RECORDING COUNTThe number of OLX calls that had a recording attached to them
PBX CALLS INThe number of call collector calls in
PBX CALLS ANSThe number of call collector calls with an extension not equal to '***'
PBX CALLS DROPPEDThe number of call collector calls with an extension equal to '***'
OLX DISP CALLSThe number of OLX calls
PBX TALK DURThe call duration of PBX Calls Ans
PBX RING DURThe ring duration of PBX Calls Ans
PBX DROP DURThe call duration + ring duration of PBX Calls Dropped
CC_COUNTThe number of orders placed using a credit card
CHECK_COUNTThe number of orders placed using a telecheck
COD COUNTThe number of orders placed using COD
NON-ORDER-TOTALThe number of OLX calls that did not have orders attached to them
RUSH-YESThe number of orders that had at least one rushed item on them
RUSH-NOThe number of orders that had no rushed items on them
TAXABLE-STATESThe number of orders where the billing state is CA, NV or FL
UNIT-COUNTERThe item quantity * the product unit count
BILL-TOT-SALESThe item (quantity * unit price) + shipping + tax
PRODUCT-TOT-SALESThe item quantity * unit price
SHIPPING-TOT-SALESThe item shipping
TAX-TOT-SALESThe item tax
 
FILTERS
Date RangeThe date the call/order came in
Single ClientThe client of the source of the call/order
Single CampaignThe campaign of the source of the call/order
 
GROUPING                             
No

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