Quality Assurance Campaign Report Definitions

Quality Assurance Campaign Report Definitions

This report shows information pertaining to QA Surveys entered for calls and orders for a given date range.

A survey must be attached to a recording to appear in this report.

Quality Assurance Campaign Report Column Definitions
# CallsThe number of calls in the date range
# Calls QAThe number of calls that have a QA Survey attached to them (boolean, either a call had a QA Survey or not)
# Tot Call QASThe total number of QA Surveys for calls (count, since there can be more than one QA Survey for a call)
Calls QA %# Calls QA / # Calls
Calls Avg ScoreThe average score of all the call QA Surveys for that grouping level
# OrdsThe number of orders in the date range
# Ords QAThe number of orders that have a QA Survey attached to them (boolean, either an order had a QA Survey or not)         
# Tot Ord QASThe total number of QA Surveys for orders (count, since there can be more than once QA Survey for an order)
Ords QA %# Ords QA / # Ords
Ords Avg ScoreThe average score of all the order QA Surveys for that grouping level
# Calls - Ords QA# Calls QA - # Ords QA
 
FILTERS
Date RangeThe date range of the calls/orders
QA Date RangeThe date range that the survey was entered
Showing Batch Entered OrdersWhether or not the call/order was part of a data entry batch
Showing Imported CallsWhether or not to show calls that were imported into OLX
ClientThe client of the source of the call/order
CampaignThe campaign of the source of the call/order
SurveyThe survey used for the call/order
 
GROUPING                                      
CampaignThe campaign of the source of the call/order
ClientThe client of the source of the call/order
DateThe date of the calls/orders
HourThe hour of the calls/orders
SurveyThe survey used for the call/order
    • Related Articles

    • Quality Assurance Agent Report Definitions

      This report shows information pertaining to QA Surveys entered for calls and orders for a given date range and can be broken down to the agent level. A survey must be attached to a recording to appear in this report. Quality Assurance Agent Report ...
    • Campaign Statistics By Hour Report Definitions

      This report shows hourly reporting metrics with one page for each source, dnis and date. Campaign Statistics By Hour Report Column Definitions ORDER_COUNT The number of OLX calls that had orders attached to them INQUIRY_COUNT The number of OLX calls ...
    • Coupon Details Report Definitions

      This report is for debit items with a coupon code attached to them on orders placed in the date range broken down to the order level. Coupon Detail Report Column Definitions Customer Name Last name and first name of the customer Order ID Order ID of ...
    • Gross Royalty Report Definitions

      This report shows items on orders in the date range and the gross royalty amount associated with those orders. It includes credit and debit items. The credit items are shown as a positive amount. Gross Royalty Report Column Definitions Product ...
    • Coupon Summary Report Definitions

      This report is for debit items with a coupon code attached to them on orders placed in the date range. Coupon Summary Report Column Definitions #Sales Number of orders Gross $ Amt Quantity * Unit Price of the items Net $ Amt Quantity * (Unit Price - ...