Quality Assurance Campaign Report Definitions

Quality Assurance Campaign Report Definitions

This report shows information pertaining to QA Surveys entered for calls and orders for a given date range.

A survey must be attached to a recording to appear in this report.

Quality Assurance Campaign Report Column Definitions
# CallsThe number of calls in the date range
# Calls QAThe number of calls that have a QA Survey attached to them (boolean, either a call had a QA Survey or not)
# Tot Call QASThe total number of QA Surveys for calls (count, since there can be more than one QA Survey for a call)
Calls QA %# Calls QA / # Calls
Calls Avg ScoreThe average score of all the call QA Surveys for that grouping level
# OrdsThe number of orders in the date range
# Ords QAThe number of orders that have a QA Survey attached to them (boolean, either an order had a QA Survey or not)         
# Tot Ord QASThe total number of QA Surveys for orders (count, since there can be more than once QA Survey for an order)
Ords QA %# Ords QA / # Ords
Ords Avg ScoreThe average score of all the order QA Surveys for that grouping level
# Calls - Ords QA# Calls QA - # Ords QA
 
FILTERS
Date RangeThe date range of the calls/orders
QA Date RangeThe date range that the survey was entered
Showing Batch Entered OrdersWhether or not the call/order was part of a data entry batch
Showing Imported CallsWhether or not to show calls that were imported into OLX
ClientThe client of the source of the call/order
CampaignThe campaign of the source of the call/order
SurveyThe survey used for the call/order
 
GROUPING                                      
CampaignThe campaign of the source of the call/order
ClientThe client of the source of the call/order
DateThe date of the calls/orders
HourThe hour of the calls/orders
SurveyThe survey used for the call/order

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