This report shows information pertaining to QA Surveys entered for calls and orders for a given date range.
A survey must be attached to a recording to appear in this report.
Quality Assurance Campaign Report Column Definitions | |
# Calls | The number of calls in the date range |
# Calls QA | The number of calls that have a QA Survey attached to them (boolean, either a call had a QA Survey or not) |
# Tot Call QAS | The total number of QA Surveys for calls (count, since there can be more than one QA Survey for a call) |
Calls QA % | # Calls QA / # Calls |
Calls Avg Score | The average score of all the call QA Surveys for that grouping level |
# Ords | The number of orders in the date range |
# Ords QA | The number of orders that have a QA Survey attached to them (boolean, either an order had a QA Survey or not) |
# Tot Ord QAS | The total number of QA Surveys for orders (count, since there can be more than once QA Survey for an order) |
Ords QA % | # Ords QA / # Ords |
Ords Avg Score | The average score of all the order QA Surveys for that grouping level |
# Calls - Ords QA | # Calls QA - # Ords QA |
FILTERS | |
Date Range | The date range of the calls/orders |
QA Date Range | The date range that the survey was entered |
Showing Batch Entered Orders | Whether or not the call/order was part of a data entry batch |
Showing Imported Calls | Whether or not to show calls that were imported into OLX |
Client | The client of the source of the call/order |
Campaign | The campaign of the source of the call/order |
Survey | The survey used for the call/order |
GROUPING | |
Campaign | The campaign of the source of the call/order |
Client | The client of the source of the call/order |
Date | The date of the calls/orders |
Hour | The hour of the calls/orders |
Survey | The survey used for the call/order |