Campaigns

Campaigns

Module : Advertising
Path: Campaigns > Advertising > Campaigns
Topic : Adding & Editing Campaigns
Version(s) : Version 5.1 and up 
Editions : All Editions


What Are Campaigns?

Campaigns organize your sales and marketing for reporting purposes. Setup is necessary before orders can be entered or imported into OrderLogix. 



Connect the Dots

Where will I see this within OLX?

Campaign information and settings are found on all of your orders and filters within most sales/order related reports. 

What Reports Can Be Pulled?

  1. Agent Reports,
  2. Call Reports
  3. Survey Reports
  4. Customer Service Reports,
  5. Sales Reports,
  6. Media Reports,
  7. Performance Reports,
  8. Subscription/Installment Reports
  9. Media Source List,
  10. Manager Override,
  11. Demographics Reports

What Imports/Exports Relate to my Campaigns?

All of the order imports whether it be via API or other must have campaign information (Source) listed within the file in order for the order to import without exception into OLX.


Setup

Navigate to the Campaigns module from the Company Data menu. (Company Data > Advertising > Campaigns)


Tool Bar

Utilizing the buttons on the tool bar  you can:
Go back to the previous screen 
Add new 
Print 
Minimize module 

Filter

You can use the filter options to narrow down the displayed selections.

  1. Campaign Name
  2. Client
  3. Script
  4. Default CC Pay Proc Acct
  5. Default ECheck Pay Proc Acct
  6. End Date
  7. Start Date
  8. Add additional filters by click the Add button 
Apply the filtered selections by clicking Apply Filter 
Remove the filtered selections by clicking Remove Filter 
To show inactive accounts in the displayed records check Show Inactive 
You can set the number of records to be displayed 


Add New

  1. To add a new campaign, click on the  Add New Campaign button in the blue module bar.
  2. To copy an existing campaign, click on the  copy button next to the campaign you wish to copy.
  3. To edit an existing campaign, click on the  edit pencil next to the campaign you wish to edit.
  4. The Campaign Data window will pop up.


Campaign Data

  1. Enter the campaign name.
    If you are going to be exporting media information, you will need to create a product group that is the same exact name as one of your campaigns
  2. Enter a campaign code if applicable.
  3. Enter the Customer Service number associated to this campaign.
  4. Select the Client associated from the drop down menu of the client list.
  5. Select the default Credit Card Payment Processing Account from the drop down list.
  6. If applicable select the ECheck Payment Processing Account associated to this campaign.
  7. Choose a start and end date for the campaign.
  8. Enter any notes for the campaign to be viewed by users with proper permissions.

Performance Info

Performance Metrics: Rates are required for call/revenue projection reporting.
Calls Ans Rate:
Short Calls Rate:
Dropped Calls Rate:
Order Close Rate:
Upsell Rate:
Cross Sell Rate:
Add On Rate:
Subscription Rate:
Rush Rate:
Rev Per Order:
Rev Per Call:
Efficiency Rate:

Packing Slip Info

Packing Slip: Enter info you want to display in the packing slip header. If left blank the header will default to what is set in System Preferences.
Company Name:
Address
City
State
Logo URL:
Zip Code:
Country
Phone Number:
Fax Number:

Options

Surveys: Select surveys to use with this campaign.
Choose a Survey drop down
Add button
Open Survey(s) By Default

Custom Values

Enter custom name value pairs that you would like to associate with this campaign.
Add new record button
Name
Value

Portal

Portal Store: This option associates orders from this campaign to a customer portal. Orders from this campaign will only be visible in the selected portal. To enable visibility across different portals, choose "All".
Portal Store drop down



* To save the changes click the Save button .
* To cancel any of the current changes you have made click the Cancel button .
      This will close the window without saving any changes.
* To apply the current changes you have made click the Apply button .
* To print the current window click the Print button .
* To delete the selection click the Delete button .
      This will prompt you to make sure you want to delete this item.

  • Clicking OK will delete the selected item and close the window.
Deleting a campaign only makes it inactive. A programmer is needed to make active again

Campaigns
Copyright 2019
Revised 5.2.2019

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