PBX Daily Calls Report Definitions

PBX Daily Calls Report Definitions

Info
Module: Reports
Path: Reports > Calls Reports > PBX Daily Calls Report
Topic: PBX Daily Calls Report
Version(s):  5.1 and up
Editions: All

What Is PBX Daily Calls Report

  1. Call Reports
    1. PBX Daily Calls Report - This report contains a listing of all of the calls (bot inbound and outbound) reported from the PBX

Making The Connection

Where Will I See This Within OLX?

This report is based on call collector data (not a call that is created when an agent enters the new order screen) where the DNIS is not null.

What Imports/Exports Relate to PBX Daily Calls Report?

  1. At this time there are no imports/exports related to the report

Setup


Preview

[insert screen shot of report after clicking view report]

You'll notice control buttons displayed just above the results. Review Report Tools (orderlogix.com) article for more information on how to utilize each control button. :
  1. View Report  - Displays results
    1. Displays the toolbar 
  2. Hide Controls - Hides report filters
    1. Show Controls - Displays report filters
  3. Show Schedules  - Displays schedule editor
    1. Format filter will display at top of screen
    2. Delivery and Encryption tabs will display on bottom left of screen
  4. Show Instances - Displays list of previously ran and pending reports. Click on the status to review the job log.
  5. Close  - Close out of the report popup.

Report Definitions

Using Calendar Icon to Set Date(s) is a good article to review when running reports manually or scheduling for automation.

Filters

Filter
Definition
Date Type
  1. User Selected
    1. Allows the user to select any calendar day for start and end range.
  2. Last Week (S)
    1. The previous week starting with Sunday will automatically be set in the Date Range
  3. Last Week (M) 
    1. The previous week starting with Monday will automatically be set in the Date Range
  4. This Quarter
    1. Date Range will set to the current quarter based off the current date and which quarter it falls in:
      1. First quarter, Q1: 1 January – 31 March (90 days or 91 days in leap years)
      2. Second quarter, Q2: 1 April – 30 June (91 days)
      3. Third quarter, Q3: 1 July – 30 September (92 days)
      4. Fourth quarter, Q4: 1 October – 31 December (92 days)
  5. Last Year
    1. Jan 01 of previous year to Dec 31 of previous year
  6. Last Month
    1. Day one of previous month to the last day of the previous month
  7. This Week (S) - Sunday
    1. Current week from Sunday to the following Saturday
  8. This Week (M) - Monday
    1. Current week from Monday to the following Sunday
  9. This Month
    1. First day of current month to last day of current month
  10. This Week to Date (S) - Sunday
    1. Sunday of current week to current date
  11. This Week to Date (M) - Monday
    1. Monday of current week to current date
  12. This Month to Date
    1. First day of current month to current day
  13. Tomorrow
    1. Current day plus one
  14. Now to End of Week (S) - Sunday
    1. Current day the next Sunday
  15. Now to End of Week (M) - Monday
    1. Current day to the next Monday
  16. Now to End of Month
    1. Current date to last day of the current month
  17. Now to End of Year
    1. Current date to Dec 31 (current year)
  18. Last Quarter
    1. Date Range will set to the previous quarter based off the current date and which quarter it falls in:
      1. First quarter, Q1: 1 January – 31 March (90 days or 91 days in leap years)
      2. Second quarter, Q2: 1 April – 30 June (91 days)
      3. Third quarter, Q3: 1 July – 30 September (92 days)
      4. Fourth quarter, Q4: 1 October – 31 December (92 days)
  19. This Quarter To Date
    1. Date Range will set to the current quarter based off the current date up to the current dates data:
      1. First quarter, Q1: 1 January – 31 March (90 days or 91 days in leap years)
      2. Second quarter, Q2: 1 April – 30 June (91 days)
      3. Third quarter, Q3: 1 July – 30 September (92 days)
      4. Fourth quarter, Q4: 1 October – 31 December (92 days)
  20. Year to Date
    1. Jan 01 (current year) to current date
Fiscal Week
(only shows during manual run when utilizing User Selected Date Type above)
This will set the below Date Range to the Monday - Sunday date range selected from this drop down.
The date the call came in
Time Range
The time the call came in
Report Layout
3-layer filter to display report data (see Grouping below)

example if set to Campaign/Date/DNIS:
Expand
  1. None
    1. will not expand any of the selected groupings and only show the first layer of the Groupings set in Report Layout
  2. One
    1. will expand only the first Grouping to display the first and second layer of the Groupings set in Report Layout
  3. Two
    1. will expand all Groupings to display all layers of the Groupings set in Report Layout
Format
(only shows when setting up a schedule)
This is the format that the report will export in:
  1. PDF
  2. Excel
  3. CSV
Ring Duration
The ring duration of the call is
  1. greater than or equal to
  2. less than or equal to the entered number
Ring Duration Input
Numerical value of Ring Duration
Call Duration
The call duration of the call is
  1. greater than or equal to
  2. less than or equal to the entered number
Numerical value of Call Duration
The client of the source of the call
Show Inactive (Client)
Show in the report:
Checked - show active and inactive Clients
Unchecked - only show active Clients
The campaign of the source of the call
Show Inactive (Campaign)
Show in the report:
  1. Checked - show active and inactive Campaigns
  2. Unchecked - only show active Campaigns
The media buyer of the source of the call
The location of the call
Show Inactive (Locations)
Show in report:
  1. checked - show both active and inactive locations
  2. unchecked - show only active locations
The type of the call (IN or OUT)
ANI
The ANI of the call is equal to the entered ANI
The DNIS of the call is equal to the entered DNIS
Extension
The extension of the call is equal to the entered extension
Duplicate ANI's Only
  1. checked - Will only show calls in the dataset that have more than one call per distinct ANI
  2. unchecked - will show all calls regardless of ANI





Grouping/Report Layout

Grouping
Definition
Campaign
The campaign of the source of the call
Date
The date the call came in
DNIS
The DNIS of the call
Extension
The extension of the call
Call Hour
The hour the call came in
Type
The type of the call (IN or OUT)



 Column Definitions

Column
Definition
Date
The date of the call(s)
Time
The time of the call(s)
Campaign
The campaign of the source of the call(s)
Extension
The extension the call(s) was answered at
Line
The line the call(s) came in on
Type
IN or OUT
DNIS
The DNIS of the call(s)
ANI
The ANI the call(s) came in on
Recording

Ring Duration
Ring duration of the call(s)
Call Duration
Call duration of the call(s)
Total Calls
Total calls for this grouping level
Grand Totals
Sum of column(s)





Copyright 2019
Revised 1.27.2026

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