Entering Orders
Orders not exporting when running manually
Confirm Product Groups for each item is selected Determine if Locations are required for this export. Date Picker isn't showing? When the schedule is open the date picker doesn't display. You must close the schedule after opening it to allow the date ...
Can I Restart a Subscription That Has Been Cancelled?
Module: Sales Topic: Subscription / Continuity Version(s): 5.1 Editions: All Can I Restart a Subscription That Has Been Cancelled? The short answer is No. Due to OLX providing a holistic platform we no longer allow the ability to restart a ...
"CC Number format is not TeleCheck" message on Sales Order Entry screen
A popup will sometimes appear on the Sales Order Entry screen in OrderLogix when submitting a Telecheck order that reads: "CC Number format is not TeleCheck. Pay Type has been changed to [Visa/Mastercard/Discover/Amex]. If this is not correct, please ...
Order Entry Error: 'Offer Name' cannot be sold with a payment method of 'Payment Method'. You must un-check this offer to sell with this payment method.
During Order Entry, you may receive a popup alert message telling you that one of the selected products cannot be sold with the selected payment method. There are a couple of possibilities for why you may be receiving this error. 1) Verify that the ...
Order Entry: Mask credit card from being visible after capture
Having access to view a credit card is only necessary at certain points during an interaction with a customer. In most cases the number is only needed to be visible when entering, changing or confirming it while actually speaking with a customer. ...
Allowing Holds on preauthed orders
Hold is an option you can enable on the Demographics tab of the Script Properties window (located under Company Data -> Advertising -> Maintain Scripts). Checking the box next to Holds will allow users to enter a hold date when submitting orders. ...
Test credit card numbers that will pass a Mod10 check
Test credit card numbers that will pass a Mod10 check are sometimes needed for testing purposes as well as for using tokenization in applicable editions of the OrderLogix application. Below is a list of test card numbers that will pass a Mod10 check. ...
Required Steps to Use Tokens on New Order Entry
Module: Payment Processing Account Topic: Tokenization Version(s): All Editions: All What Is Tokenization? Tokenization, when applied to data security, is the process of substituting a sensitive data element with a non-sensitive equivalent, referred ...
Automatically Close Script Window when Call/Order is Dispositioned
Having multiple script windows open at once could be confusing for agents if they are taking calls for multiple campaigns at once. If this is something you would like to eliminate the possibility of occurring, you may wish to enable the setting ...
PRODUCT OFFER cannot be sold in BC
If you are receiving a message upon order entry indicating that a product offer cannot be sold in BC, you are seeing this message because there is an overlap in state codes in our database. In this case the state codes are BC (Baja California - ...