Module: Sales Topic: Subscription / Continuity Version(s): 5.1 Editions: All Can I Restart a Subscription That Has Been Cancelled? The short answer is No. Due to OLX providing a holistic platform we no longer allow the ability to restart a ...
A popup will sometimes appear on the Sales Order Entry screen in OrderLogix when submitting a Telecheck order that reads: "CC Number format is not TeleCheck. Pay Type has been changed to [Visa/Mastercard/Discover/Amex]. If this is not correct, please ...
During Order Entry, you may receive a popup alert message telling you that one of the selected products cannot be sold with the selected payment method. There are a couple of possibilities for why you may be receiving this error. 1) Verify that the ...
Having access to view a credit card is only necessary at certain points during an interaction with a customer. In most cases the number is only needed to be visible when entering, changing or confirming it while actually speaking with a customer. ...
Hold is an option you can enable on the Demographics tab of the Script Properties window (located under Company Data -> Advertising -> Maintain Scripts). Checking the box next to Holds will allow users to enter a hold date when submitting orders. ...
Test credit card numbers that will pass a Mod10 check are sometimes needed for testing purposes as well as for using tokenization in applicable editions of the OrderLogix application. Below is a list of test card numbers that will pass a Mod10 check. ...
Module: Payment Processing Account Topic: Tokenization Version(s): All Editions: All What Is Tokenization? Tokenization, when applied to data security, is the process of substituting a sensitive data element with a non-sensitive equivalent, referred ...
Having multiple script windows open at once could be confusing for agents if they are taking calls for multiple campaigns at once. If this is something you would like to eliminate the possibility of occurring, you may wish to enable the setting ...
If you are receiving a message upon order entry indicating that a product offer cannot be sold in BC, you are seeing this message because there is an overlap in state codes in our database. In this case the state codes are BC (Baja California - ...