"CC Number format is not TeleCheck" message on Sales Order Entry screen

"CC Number format is not TeleCheck" message on Sales Order Entry screen

A popup will sometimes appear on the Sales Order Entry screen in OrderLogix when submitting a Telecheck order that reads:

"CC Number format is not TeleCheck. Pay Type has been changed to [Visa/Mastercard/Discover/Amex]. If this is not correct, please re-enter CC Number"

 

In these cases where this message is being displayed it usually because the user started to enter a Credit Card as the Payment Method, then switched Payment Type to Telecheck without clearing out the credit card data. If this occurs, you would want to change the Payment Method to Credit Card and clear out any credit card data, then switch back to Telecheck. This message should no longer be received.

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