Automatically Close Script Window when Call/Order is Dispositioned

Automatically Close Script Window when Call/Order is Dispositioned

Having multiple script windows open at once could be confusing for agents if they are taking calls for multiple campaigns at once. If this is something you would like to eliminate the possibility of occurring, you may wish to enable the setting "Close script window when leaving order" which is located on the Company/New Order tab of the System Preferences (Company Data-->Company-->System Preferences). When this setting is enabled, script windows will close automatically when the call is dispositioned.





If you still have questions regarding the material covered in this article, please contact OrderLogix Customer Care for assistance. Thank you!

    • Related Articles

    • Householding Script Rule

      Module: Global Script Rules and Maintain Scripts Path: Company Data > Advertising > Global Script Rules Company Data > Advertising > Maintain Scripts > Edit Script > Rules tab Topic: Script Rule for Householding Version(s):  5.1 & up Editions: All ...

    • A/B Split Script

      When setting up a new source, you will notice that there is an option called "A/B Split Script." When a script is selected in the drop down and A/B split script is activated for the source, every other call/order will go to opposite scripts(call 1 to ...

    • Credit Card BIN File Script Rule

      Module: Global Script Rules and Maintain Scripts Path: Company Data > Advertising > Global Script Rules Company Data > Advertising > Maintain Scripts > Edit Script > Rules tab Topic: Script Rule for Credit Card BIN File Version(s):  5.1 & up ...

    • Automatically Stopping Continuity Subscriptions for Orders in Unfavorable Statuses

      Module: Company Data Company Data > Company > System Preference > System/Subscription Topic: Subscription Version(s):  ? Editions: ? In the System Preferences window on the System/Subscription tab, there are three statuses that you can choose from to ...

    • Short Call Duration and Short Abandon Duration default values

        In the OrderLogix editions that include call data, the default Short Call Duration is 15 seconds and the default Short Abandon Duration is 15 seconds as well. This means that any calls answered that are <= 15 seconds will be reported as a short ...