Action > Submit Call/Order

Action > Submit Call/Order

Info
Module: SIM
Path: Campaign > Advertising > Maintain Scripts > Forms tab
Topic: Interactive Action Settings
Version(s):  5.1 & up
Editions: Commerce and Call Center

Action > Submit Call/Order

On the Form view, clicking on a user defined button created in the element will display the interactive settings:


Click on Add New Action to configure the action button.
  1. Set the Action Name - it is recommended to state the action being taken
  2. IF this step is conditional, set the condition(s) accordingly.
  3. Set the Action
    1. Stop on this action
      1. Checked - no further actions will be taken
      2. Unchecked - if there are multiple actions created, the system will continue moving forward with the remaining actions
    2. Delete Action button - this will remove the action
      1. a confirmation popup will display
      2. yes - the action will be deleted
      3. no - the popup will close and take you back to the interactive settings configurator
    3. Action Drop Down, select Submit Call/Order

  4. Click Close to save changes and exit popup
Notes
This will end the call and wrap up the order. Agents will exit the order entry screen.

Warning
You must have a Valid Call Disposition selected PRIOR to this action, for the action to be successful.

Copyright 2025
Revised 4.15.2025

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