Invalid Call Type Code: You Must Choose a Valid Call Type Code from the list to Continue

Invalid Call Type Code: You Must Choose a Valid Call Type Code from the list to Continue

Message: Invalid Call Type Code: You Must Choose a Valid Call Type Code from the list to Continue


Explanation:  The call type must be set before a call can be dispositioned

Suggested Resolution: 

Source
Source can have a Call Type set automatically when a call is connected


Wrapup via Classic Order Entry
OR the call type does have to be set manually prior to dispositioning out of a call.


Wrapup via SIM
 OR the call type does have to be set manually prior to dispositioning out of a call.


If the above suggestions have not helped you to resolve your error, please contact OrderLogix Customer Care for assistance. Thank you!

    • Related Articles

    • Error:Cast to String to Type Double is not Valid

      Module: Order Import Path: Processing > Imports Topic: Error: Cast to String to Type Double is not Valid Version(s): 5.1 & up Editions: All Error:Cast to String to Type Double is not Valid When importing if the error message Cast to String to Type ...

    • OrderLogix Order Import V4 (Flat File and API) Exception List

      Module: Order Import V4 Topic: Exception List Version(s): Version 5.0 and up Editions: Standard, Commerce, Call Center OrderLogix Real-Time Order Submission API OrderLogix Order Import V4 (Flat File and API) Exception List The Import Process will ...

    • SEVERE: The payment type is credit card but the credit card number is invalid.

      Message: SEVERE: The payment type is credit card but the credit card number is invalid. Explanation: The credit card number provided does not pass a Mod10 Check. Suggested Resolution: Check that the credit card number supplied in the CC_NUMBER field ...

    • Action > Submit Call/Order

      Module: SIM Path: Campaign > Advertising > Maintain Scripts > Forms tab Topic: Interactive Action Settings Version(s): 5.1 & up Editions: Commerce and Call Center Action > Submit Call/Order On the Form view, clicking on a user defined button created ...

    • Condition > Item Type Selection

      Module: SIM Path: Campaign > Advertising > Maintain Scripts > Forms tab Topic: Interactive Condition Settings Version(s): 5.1 & up Editions: Commerce and Call Center Condition > Item Type Selection When you click on a button to bring up Interactive ...