Invalid Call Type Code: You Must Choose a Valid Call Type Code from the list to Continue

Invalid Call Type Code: You Must Choose a Valid Call Type Code from the list to Continue

Message: Invalid Call Type Code: You Must Choose a Valid Call Type Code from the list to Continue


Explanation:  The call type must be set before a call can be dispositioned

Suggested Resolution: 

Source
Source can have a Call Type set automatically when a call is connected


Wrapup via Classic Order Entry
OR the call type does have to be set manually prior to dispositioning out of a call.


Wrapup via SIM
 OR the call type does have to be set manually prior to dispositioning out of a call.


If the above suggestions have not helped you to resolve your error, please contact OrderLogix Customer Care for assistance. Thank you!