Trouble Shooting How To's

Trouble Shooting How To's

There are times the OMS will not respond the way in which you are expecting.
Use the following links to resolve these events:

Exports

  1. Export delivery via sFTP, FTPS or FTP Failing
  2. Export Error: Server error 4: Failure
  3. Exports-String or Binary Data will be Truncated
  4. Using Zip Encryption & Decryption in OrderLogix
  5. XML Error or Incorrect Syntax Error

Imports

Inventory


    • Related Articles

    • Process Item(s) RealTime

      Module: Order Detail Page Topic: RealTime Payment Processing Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What is the function of the Process Button? The Process button is a feature added to the order detail screen to ...

    • CTI Administration

      Module: CTI Administration Path: System > System > CTI Administration Topic: CTI Administration Version(s): 5.1 & up Editions: Call Center What Is CTI Administration This screen will be managed by OLX staff. When CTI integration begins, OLX staff ...

    • Mark Item Shipped

      Module: Order Detail Page Path: Topic: Mark Item Shipped Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What Is The Shipped Button? Changes the status of the item to Shipment Delivered. This button currently does not affect ...

    • Rush Item

      Module: Order Detail Page Topic: Rush Item Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What Is the function of the Rush Button? The Rush button allows you to escalate an item in the shipping process. Making The Connection ...

    • Packing Slip

      Module: Order Detail Screen Path: Order Detail Screen > Print Packing Slip Topic: Print Packing Slip Version(s): Version 5.1 and up Editions: All What Are Packing Slips The Packing Slip displays all the relevant shipping information pertaining to the ...