Trouble Shooting How To's

Trouble Shooting How To's

There are times the OMS will not respond the way in which you are expecting.
Use the following links to resolve these events:

Exports

  1. Export delivery via sFTP, FTPS or FTP Failing
  2. Export Error: Server error 4: Failure
  3. Exports-String or Binary Data will be Truncated
  4. Using Zip Encryption & Decryption in OrderLogix
  5. XML Error or Incorrect Syntax Error

Imports

Inventory

Customer Service

  1. Wrong Payment Account Was Used to Capture Payment

    • Related Articles

    • Process Item(s) RealTime

      Module: Order Detail Page Topic: RealTime Payment Processing Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What is the function of the Process Button? The Process button is a feature added to the order detail screen to ...

    • Call Types

      Module: Call Data Path: Campaign > Call Data > Call Types Topic: Call Types Version(s): 5.1 and up Editions: Call Center Editions What Are Call Types Call Types are a required field when submitting an order within OrderLogix. Call Types are a way to ...

    • Call Dispositions

      Module: Call Data Path: Campaigns > Call Data > Call Dispositions Topic: Call Dispositions Version(s): 5.1 and up Editions: Call Center Edition What Are Call Dispositions Call Dispositions are a required field when submitting an order within ...

    • Employee Teams

      Module: Human Resources Path: Company > HR > Employee Teams Topic: Employee Teams Version(s): 5.1 & up Editions: All Editions What Are Employee Teams Employee Teams are a way to group together specific agents for reporting purposes. Making The ...

    • Shifts

      Module: Human Resources Path: Company > HR > Shifts Topic: Shifts Version(s): 5.1 & up Editions: All Editions What Are Shifts Shifts are expected work start/end time with Pay criteria set for each department. Making The Connection Where Will I See ...