Trouble Shooting How To's

Trouble Shooting How To's

There are times the OMS will not respond the way in which you are expecting.
Use the following links to resolve these events:

Exports

  1. Export delivery via sFTP, FTPS or FTP Failing
  2. Export Error: Server error 4: Failure
  3. Exports-String or Binary Data will be Truncated
  4. Using Zip Encryption & Decryption in OrderLogix
  5. XML Error or Incorrect Syntax Error

Imports

Inventory


    • Related Articles

    • Process Item(s) RealTime

      Module: Order Detail Page Topic: RealTime Payment Processing Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What is the function of the Process Button? The Process button is a feature added to the order detail screen to ...
    • Auths Without Orders

      Module: System Processing Path: Processing > Processing > Process History Topic: Auths Without Orders Version(s): 5.1 Editions: All What Is Auths Without Orders When orders are manually entered into the system and the system times out or is unable to ...
    • Mark Item Shipped

      Module: Order Detail Page Path: Topic: Mark Item Shipped Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What Is The Shipped Button? Changes the status of the item to Shipment Delivered. This button currently does not affect ...
    • Sales Order Entry_Product Information

      Module: Sales Order Entry Topic: Product Information Version(s): Version 5.1 and up  Editions: Standard, Commerce, Call Center What is the Sales Order Entry - Product Information? Sales Order Entry - Product Information is where you will see the ...
    • Avalara

      Module: Tax Accounts Path: Campaigns > Payment Data > Tax Accounts Topic: Avalara Version(s): 5.1 and up Editions: What Is Avalara? Avalara is an external tax software that can be integrated with your OrderLogix instance. This will require working ...