Trouble Shooting How To's

Trouble Shooting How To's

There are times the OMS will not respond the way in which you are expecting.
Use the following links to resolve these events:

Exports

  1. Export delivery via sFTP, FTPS or FTP Failing
  2. Export Error: Server error 4: Failure
  3. Exports-String or Binary Data will be Truncated
  4. Using Zip Encryption & Decryption in OrderLogix
  5. XML Error or Incorrect Syntax Error

Imports

  1. Flat File and API Exception List
  2. How to Calculate Tax on an Imported Order
  3. Using Zip Encryption & Decryption in OrderLogix
  4. XML Error or Incorrect Syntax Error

Inventory

  1. Inventory Step By Step

Notifications

  1. Notifications Step By Step
  2. Error in onStart:SMTP protocol error. 501 Syntax error in parameters or arguments
  3. Prepare Notifications Screen is Blank When It Should Not Be

Order Entry

  1. Flat File and API Exception List
  2. How to Calculate Tax on an Imported Order
  3. Tax Calculation Methods
  4. Tax Rounding Methods For Imported Orders Round Up, Down, And Bankers
  5. Test credit card numbers that will pass a Mod10 check
  6. XML Error or Incorrect Syntax Error

Customer Service

  1. Wrong Payment Account Was Used to Capture Payment