Trouble Shooting How To's
There are times the OMS will not respond the way in which you are expecting.
Use the following links to resolve these events:
Exports
- Export delivery via sFTP, FTPS or FTP Failing
- Export Error: Server error 4: Failure
- Exports-String or Binary Data will be Truncated
- Using Zip Encryption & Decryption in OrderLogix
- XML Error or Incorrect Syntax Error
Imports
Inventory
Related Articles
Process Item(s) RealTime
Module: Order Detail Page Topic: RealTime Payment Processing Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What is the function of the Process Button? The Process button is a feature added to the order detail screen to ...
CTI Administration
Module: CTI Administration Path: System > System > CTI Administration Topic: CTI Administration Version(s): 5.1 & up Editions: Call Center What Is CTI Administration This screen will be managed by OLX staff. When CTI integration begins, OLX staff ...
Rush Item
Module: Order Detail Page Topic: Rush Item Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What Is the function of the Rush Button? The Rush button allows you to escalate an item in the shipping process. You can use Reports > ...
Packing Slip
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Print Receipt
Module: Order Detail Screen Topic: Payment Receipt Version(s): Version 5.1 and up Editions: All Editions What is Print Receipt The Receipt displays all the relevant payment information pertaining to the order. Only items that have been paid will be ...