Export Error: Server error 4: Failure

Export Error: Server error 4: Failure

You may encounter one of the following errors when attempting to deliver/export a file to an FTP/SFTP/FTPs server:

Job starting...
Attempting to send test file
Unable to send test file.
Server error (4): Failure

Export completed. Please click link to download ->: Download
Total Items Exported: 1
Sending file to SFTP host.
Error in onStart():Server error (4): Failure

This error is generated as a result of OLX attempting to deliver a file to a remote FTP server when a file with the same name already exists and the FTP user account does not have permission to overwrite/delete the remote file.

Possible solutions include:
1. Manually remove/delete the file with the conflicting name from the FTP server
2. Work with the FTP site administrator to ensure there is an automated process which removes the conflicting file FTP server prior to your OLX scheduled export's delivery
3. Work with the FTP site administrator to add overwite/delete privileges to your FTP account; IMPORTANT- confirm that you want this change and that overwriting existing files could cause potential data loss
3. Request that OrderLogix re-code your export to deliver files with unique file names (e.g.: adding suffix of date/time); Confirm with export recipient that such a file name change would conform to their specifications.

    • Related Articles

    • XML Error or Incorrect Syntax Error

      Special Characters may create issues in OLCC! Issues such as an XML error, an incorrect syntax error, product offers not loading on the Order Entry screen, or misformatting of columns in an import or export may be caused by any of the following ...
    • Error in onStart:SMTP protocol error. 501 Syntax error in parameters or arguments

      Error in onStart():SMTP protocol error. 501 Syntax error in parameters or arguments This error can occur with email delivery of Process Alerts, Reports, Exports, etc. An error with parameters or arguments would indicate that there is something ...
    • Export delivery via sFTP, FTPS or FTP Failing

      Problems with firewalls and setup are the most common problems with export delivery. OLX v4.0 supports sFTP, FTPs and FTP. Please verify that you have submitted a Firewall Rule request to OrderLogix for the IP address of the FTP site. Please verify ...
    • How to Set Default Columns for the Datawarehouse Export and the Flattened Export

      The Datawarehouse Export and the Flattened Export are both very valuable reports in OrderLogix because they allow you to retrieve data in many different combinations, some of which may not be available from other default reports. These reports allow ...
    • Configuring SendGrid as SMTP Server for Email Notifications

      If you are using SendGrid as an SMTP server to relay email notifications from OrderLogix through, use this guide to configure your account. Log into your SendGrid Account at  https://app.sendgrid.com In SendGrid, navigate in the menu on the left hand ...