Wrong Payment Account Was Used to Capture Payment

• is there a preauth
  
• yes
  
• was a token used
  
• yes
  
• what account is the token associated to?
  
• is this the account order processed under
  
• yes
  
• stop - this is the reason
  
• it is possible the first card declines, and a new card es added which inherently uses the same PPA as the former tokenized card
  
• orders automatically get assigned to PPA associated to payment profile selected from customer record if profile is a token - regardless of if payment is updated during order creation
  
• no
  
• create ticket
• no
  
• was the order created via
  
• manual
  
• what ppa is on the script associated to the source used? MAKE SURE YOU ARE LOOKING AT INACTIVE SOURCES AS WELL
  
• is this the account order processed under
  
• yes
  
• stop - this is the reason
  
• no
  
• was the script modified after order was placed?
  
• yes
  
• stop - this is the reason
  
• no
  
• create ticket
• import
  
• what ppa is associated on job
  
• is this the account order processed under
  
• yes
  
• stop - this is the reason
  
• no
  
• create ticket
• what ppa is on the xml
  
• is this the account order processed under
  
• yes
  
• stop - this is the reason
  
• no
  
• create ticket
• no
  
• is realtime auth set to true on the script associated to the source used? MAKE SURE YOU ARE LOOKING AT INACTIVE SOURCES AS WELL
• yes
  
• was script updated after ticket was created
  
• yes
  
• stop - this is the reason
• realtime auth had to have been set to false when order was created, due to there not being a preauth on the order
  
• no
  
• create ticket
  
• no
• is the "wrong account" scheduled to run before expected payment account, and does it have override constraint checked?
  
• yes
  
• stop - this is the reason
• no
• what account is default on product group
  
• is this the account order processed under
  
• yes
  
• stop - this is the reason
  
• no
  
• review campaign
  
• what account is default on campaign
  
• is this the account order processed under
  
• yes
  
• stop - this is the reason
  
• no
  
• create ticket