Edit Customer Information

Edit Customer Information

Info
Module: Customer Detail Center
Path: Customer Detail Center
Topic: Edit Customer Information
Version(s):  Version 5.1 and up
Editions: Standard, Commerce, Call Center

What is Edit Customer Information

Editing customer information is when you adjust the main customer record. This may or may not affect record information on current/past orders.

Making The Connection

Where Will I See This Within OLX?

You will see this on Customer Detail Center, Order Detail, and Notifications.

What Reports Can Be Pulled?

  1. Datawarehouse Export Definitions

What Imports/Exports Relate to Editing Customer Information

  1. at this time there are no im/exports directly related to customer information only

Trouble Shooting

  1. The email address entered is not valid.

    1. The email address needs to follow traditional email format username@domain.name

Customer Information

  1. To edit an existing record, click on the edit pencil 

  2. To view history of changes hover over the blue alert icon


  1. In the Edit Customer Information window, you can either load an existing Bill-To Address to set as the new Master Customer Address, or you can enter information directly into the text boxes.
  2. To choose an existing address, click on the drop-down menu beside the label “Profiles” and click the address you will be updating the customer’s address to. The text on the pop-up window will update to the values for the added you selected from the drop down. 
    2. Click Save to apply the change.
  3. When editing the information directly, make any modifications to the address in the text boxes, ensuring that ill required fields (as marked with a red *) are complete.
  4. Company Name
  5. Contact Title
  6. First Name (*required)
  7. MI
  8. Last Name (*required)
  9. Address (*required)
  10. Address 
  11. City (*required)
  12. State (*required)
  13. Zip Code (*required)
  14. Country (*required) -
  15. County
  16. Phone Number
  17. Fax Number
  18. PM Phone Number
  19. Notes - this will display on the order detail in the customer information section
  20. Email Address - the email address needs to follow traditional email format username@domain.name
  21. ImportID
  22. Age - independent of Date of birth field
  23. No Sol
    1. unchecked - False, system notifications will be sent to the customer if eligible
    2. checked - True, notifications are not permitted to be sent from OLX to the customer
      AlertNo Soliciting is only for system notifications and will not affect Contact Customer feature.

  24. Date of Birth - displays MM/DD/YYYY
  25. Gender
    1. Male
    2. Female
  26. Customer Status - this is used for reporting purposes only and is custom depending on what is setup in your system.
  27. Tax Exempt
    1. uncheck - No, tax will be applied if system settings determine customer is eligible.
    2. checked - Yes, tax is not calculated during order creation for this customer, to include if adding an item to an existing order or during autoship processing.

* To save the changes click the Save button .
* To cancel any of the current changes you have made click the Cancel button .
      This will close the window without saving any changes.
* To print the current window, click the Print button .

Copyright 2019
Revised 10.17.2025

    • Related Articles

    • Edit Customer Information

      Module: Order Detail/Customer Detail Center Topic: Edit Customer Information Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center Overview: The Master Customer Address can be edited from both the Customer Detail Center and the ...

    • Edit Shipping Information

      Module: Order Detail Screen/Customer Detail Center Topic: Edit Shipping Information Version(s): Version 5.1 and up  Editions: Standard, Commerce, Call Center What Is Shipping Information? Shipping information contains the name and address where ...

    • Edit Order Item

      Module: Order Detail Page Topic: Edit Customer Information Version(s): Version 5.1 and up Editions: Standard, Commerce, Call Center What Are Order Items Order Items are product offers sold to the customer. You can use Reports > Customer Service ...

    • Sales Order Entry_Product Information

      Module: Sales Order Entry Topic: Product Information Version(s): Version 5.1 and up  Editions: Standard, Commerce, Call Center What is the Sales Order Entry - Product Information? Sales Order Entry - Product Information is where you will see the ...

    • Customer Status

      Module: Customer Status Path: Company > Company > Customer Status Topic: Customer Status Version(s): 5.1 & up Editions: What Is Customer Status Customer Status is another tool to set status information specific to your client needs for reporting ...