Customer Status

Customer Status

Module: Customer Status
Path: Company > Company > Customer Status
Topic: Customer Status
Version(s): 5.1 & up 
Editions: 


What Is Customer Status

Customer Status is another tool to set status information specific to your client needs for reporting purposes.

Making The Connection

Where Will I See This Within OLX?

There is a drop down on the Customer Information section on the Customer Detail Center

What Reports Can Be Pulled?

  1. Data Warehouse Export

What Imports/Exports Relate to Customer Status

Currently there are no imports/exports that handle Customer Status.

Setup

Navigate to Company Data > Company > Customer Status



Tool Bar

Utilizing the buttons on the tool bar  you can:
Go back to the previous screen 
Add new 
Print 
Minimize module 


Filter

You can use the filter options to narrow down the displayed selections.


  1. Client
  2. Create Date
  3. Customer Status
  4. Customer Status Code
Add additional filters by click the Add button 
Apply the filtered selections by clicking Apply Filter 
Remove the filtered selections by clicking Remove Filter 
You can set the number of records to be displayed 



Add New

  1. To edit an existing record, click on the edit pencil next to the record you wish to edit.
  2. To add a new record, click on the Add New button in the blue module bar.
    1. A new window will pop up.

  1. Client - select from the list of Clients available in the drop down
  2. Customer Status
  3. Customer Status Code


* To save the changes click the Save button .
* To cancel any of the current changes you have made click the Cancel button .
      This will close the window without saving any changes.
* To apply the current changes you have made click the Apply button .
* To print the current window click the Print button .
* To delete the selection click the Delete button .
      This will prompt you to make sure you want to delete this item.

  • Clicking OK will delete the selected item and close the window.

    • Related Articles

    • Item Status Report Definitions

      This report shows all products for all orders in a given date range and their current status. Item Status Report Column Definitions Product Name Name of the product Description Description of the product Customer Name Customer Name for the order the ...
    • Item Status Definitions

      Item Status The Item Status field in the Order History section of the page has a link that will pull up the payment and shipment transaction details for that specific item. The transaction payment details will show which payment batch the item was ...
    • Navigating Customer Portal

      Module: Customer Portal Topic: Navigation OLX Version(s): 5.1 OLX Editions: Commerce, Call Center This feature is currently in Beta, please contact Customer Care if you are interested in becoming a user of this feature. Customer Portal Customer ...
    • Customer Detail Page

      Module: Customer Detail Page Topic: Page Overview Version(s): Version 5.1 Editions: Standard, Commerce, Call Center What is Customer Detail Page? The Customer Detail Page is hub for information about a specific customer. The page contains the ...
    • Customer Service Overview Desktop

      Module : Customer Service Overview Desktop Topic : Page Overview Version(s) : Version 5.1 and up  Editions : Standard, Commerce, Call Center The Customer Service Overview Desktop is where Customer Service can lookup customers or orders, view training ...