CS Event Lookup

CS Event Lookup

Module: Customer Service
Topic: CS Event Lookup
Version(s): Version 5.1 and up 
Editions: All Editions


Use CS Event Lookup to find a customer based on CS Event information, including complete and incomplete events.


  1. Navigate to the CS Event Lookup screen from the C.S. Agent menu. (C.S. Agent > CS Event Lookup)
  2. The screen lists orders sorted by Customer Information. To sort the records, click on the hyperlink of the column header you wish to sort by (for example: CS Event Info). Click once for ascending, and then again for descending sort order.
  3. You can search for a specific CS event/customer by choosing a filter from the drop down list, choosing a comparison operator, typing a value into the search for text box and then clicking the   Apply Filter button. To remove the filter, click the  Remove Filter button. 
  4. Once you have a filter applied, you will see the "Current Filter:" displayed at the top of the lookup page.
  5. You can change the number of records shown per page by typing a in a new number and clicking the  Refresh button.
  6. Once you see the customer you want to look at, you click on Customer Info. This will bring you to the Customer Detail Screen.
  • To return to the previous page, click the  back button
  • To navigate to the product lookup page, click the  product lookup button.
  • To navigate to the customer lookup page, click the  customer lookup button.
  • To navigate to the order lookup page, click the  order lookup button.
  • To print the current page, click the  print button.




CS Event Lookup
Copyright 2019
Revised 5.7.2019

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