CTI
CTI Info Tab
Module : CTI Topic : CTI Info Tab Version(s) : Version 5.1 and up Editions : Call Center The CTI Info tab is displayed automatically when an agent is logged into the phone and available for ACD calls. A sidebar with with customer information appears ...
CTI Dial Tab
Module : CTI Topic : CTI Dial Tab Version(s) : Version 5.1 and up Editions : Call Center The CTI Dial Tab contains a keypad, action buttons, a volume button, and keyboard entry field. Dial-pad - The dial-pad is used to enter digits to dial for an ...
CTI
Module : CTI Topic : Module Overview Version(s) : Version 5.1 and up Editions : Call Center The OrderLogix Softphone allows you to receive calls through your PBX, bring up customer information with a click of a button and call customers back using a ...
Making A Call
Module : CTI Topic : Making a Call Version(s) : Version 5.1 and up Editions : Call Center To make a call using the OrderLogix Softphone Select the Dial tab. Enter the number you wish to dial Enter it in the text box at the bottom of the Softphone, ...
Receiving A Call
Module : CTI Topic : Making a Call Version(s) : Version 5.1 and up Editions : Call Center Incoming Call When a call comes in to the OrderLogix Softphone, the DNIS and ANI of the caller will be displayed in the top section of the Softphone. The ...
CTI Dial Tab
Module : CTI Topic : Making a Call Version(s) : Version 5.1 and up Editions : Call Center The CTI Dial Tab contains a keypad, action buttons, a volume button, and keyboard entry field. Dial-pad - The dial-pad is used to enter digits to dial for an ...