Call Data Menu
Call Dispositions Types
Module: Call Dispositions Types Topic: Call Dispositions Types Version(s): Version 5.1 and up Editions: Call Center Editions What Are Call Dispositions Types Call Dispositions Types are a way to organize Call Dispositions and be able to report on ...
Short Call Durations
Module: Call Data Path: Short Call Durations Topic: Short Call Durations Version(s): 5.1 & up Editions: Call Center Edition What Are Short Call Durations Short calls are an answered call that is less than (default) 15 seconds. The Short Call ...
Short Abandon Durations
Module: Call Data Path: Campaigns > Call Data > Short Abandon Durations Topic: Short Abandon Call Durations Version(s): 5.1 and up Editions: Call Center Edition What Are Short Abandon Durations Short abandon is an unanswered call that rings less than ...
Call Types
Module: Call Data Path: Campaign > Call Data > Call Types Topic: Call Types Version(s): 5.1 and up Editions: Call Center Editions What Are Call Types Call Types are a required field when submitting an order within OrderLogix. Call Types are a way to ...
Call Dispositions
Module: Call Data Path: Campaigns > Call Data > Call Dispositions Topic: Call Dispositions Version(s): 5.1 and up Editions: Call Center Edition What Are Call Dispositions Call Dispositions are a required field when submitting an order within ...