Call Types

Call Types

Info
Module: Call Data
Path: Campaign > Call Data > Call Types
Topic: Call Types
Version(s): 5.1 and up
Editions: Call Center Editions

What Are Call Types

Call Types are a required field when submitting an order within OrderLogix. Call Types are a way to narrow down the method of the call to be used in reports.

Making The Connection

Where Will I See This Within OLX?

You will see Call Types during manual order entry, either via SIM or Classic order entry.

What Reports Can Be Pulled?

  1. Call Type Disposition Report Definitions

What Imports/Exports Relate to Call Types

  1. at this time there are no specific imports/exports related to Call Types

Trouble Shooting


Setup



The Call Types module is pre-loaded with three default call types:  Customer Service, Inbound, and Outbound.  These call types cannot be edited or deleted.

Tool Bar

Utilizing the buttons on the tool bar   you can: 
Go back to the previous screen 
Add new 
Print 
Minimize module 

Filter

You can use the filter options to narrow down the displayed selections.

  1. Call Type
  2. Call Type Code
  3. Create Date
Add additional filters by click the Add button 
Apply the filtered selections by clicking Apply Filter 
Remove the filtered selections by clicking Remove Filter 
To show inactive accounts in the displayed records check Show Inactive 
You can set the number of records to be displayed 


Copyright 2019
Revised 7.16.2025

    • Related Articles

    • Call Dispositions Types

      Module: Call Dispositions Types Topic: Call Dispositions Types Version(s): Version 5.1 and up Editions: Call Center Editions What Are Call Dispositions Types Call Dispositions Types are a way to organize Call Dispositions and be able to report on ...

    • Pay Types

      Module: Media Path: Campaign > Media > Pay Types Topic: Pay Types Version(s): Version 5.1 and up Editions: Call Center What Are Pay Types The Pay Types area is where you set up Pay Types associated to Media Schedules. Making The Connection Where Will ...

    • Media Types

      Module: Media Topic: Media Types Version(s): Version 5.1 and up  Editions: Call Center The Media types area is where you set up media types and the Ad types that will fall under the category. To return to the previous page, click the  Back button. To ...

    • Ad Types

      Module: Media Topic: Ad Types Version(s): Version 5.1 and up Editions: Call Center What Are Ad Types The Ad Types module is where you set up categories of ads based on the media they are broadcast on. Making The Connection Where Will I See This ...

    • Call Dispositions

      Module: Call Data Path: Campaigns > Call Data > Call Dispositions Topic: Call Dispositions Version(s): 5.1 and up Editions: Call Center Edition What Are Call Dispositions Call Dispositions are a required field when submitting an order within ...