Call Dispositions

Call Dispositions

Info
Module: Call Data
Path: Campaigns > Call Data > Call Dispositions
Topic: Call Dispositions
Version(s): 5.1 and up
Editions: Call Center Edition

What Are Call Dispositions

Call Dispositions are a required field when submitting an order within OrderLogix. Dispositions are either of type Sale (call created order) or non-Sale (call ended before order was completed). Dispositions are a way to narrow down the reason for ending the call to be used in reports.

Making The Connection

Where Will I See This Within OLX?

You will see dispositions during manual order entry, either via SIM or Classic order entry.

What Reports Can Be Pulled?

  1. Agent Call Disposition Report Definitions
  2. Call Type Disposition Report Definitions

What Imports/Exports Relate to Call Dispositions

  1. at this time there are no imports/exports specifically related to Call Dispositions

Trouble Shooting


Setup



Tool Bar

Utilizing the buttons on the tool bar  you can: 
Go back to the previous screen 
Add new 
Print 
Minimize module  

Filter

You can use the filter options to narrow down the displayed selections.

  1. Client
  2. Disposition
  3. Disposition Type
  4. Priority Position
Add additional filters by click the Add button 
Apply the filtered selections by clicking Apply Filter 
Remove the filtered selections by clicking Remove Filter 
To show inactive accounts in the displayed records check Show Inactive 
You can set the number of records to be displayed 
 

Add New

  1. To edit an existing record, click on the edit pencil next to the record you wish to edit.
  2. To add a new record, click on the Add New button in the blue module bar.
    1. A new window will pop up.

  1. Client
    1. None - can be used by any client
    2. Specific Client - only scripts associated to that client is able to use
  2. Disposition
    1. This is what agents will see when wrapping up a call/order
  3. Priority Position
    1. this sets the Position on Call Dispositions Types
  4. Ext Disp Code
  5. Call Disposition Type
    1. drop down will display types already created via Call Dispositions Types


* To save the changes click the Save button .
* To cancel any of the current changes you have made click the Cancel button .
      This will close the window without saving any changes.
* To apply the current changes, you have made click the Apply button .
* To print the current window, click the Print button .
* To delete the selection, click the Delete button .
      This will prompt you to make sure you want to delete this item.

Notes
Note: You cannot delete when you are trying to add a new call disposition.
  • Clicking OK will delete the selected item and close the window.
Copyright 2019
Revised 7.16.2025

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