Module: Media

Path: Campaign > Media > Source Calls/Orders

Topic: Source Calls/Orders

Version(s): Version 5.1 and up 

Editions: Call Center

What Are Source Calls/Orders

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Making The Connection

Where Will I See This Within OLX?

This is connecting all of the media modules with the orders created in the system.

Media Step By Step is a good article to review.

What Reports Can Be Pulled?

1. Datawarehouse Export Definitions
   
2. Flattened Export Definitions
   

Columns MediaStartDate, StationName, AdCopy will not produce data until Source Calls/Orders has been completed

What Imports/Exports Relate to Source Calls/Orders

1. OLX Telemarketing Import Spec
   
2. OLX Order Import/Export V4 Spec
   
3. OLX Order Import/Export Spec
   
4. OrderLogix Real-Time Order Submission API

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Trouble Shooting

1. No call/orders are displaying when I run the report
   

1. Make sure you are selecting the correct campaign/DNIS 
   
1. you may need to select show inactive to display the correct selections needed
   
2. Review the distance being reviewed and consider increasing the miles

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Setup

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Tool Bar

Utilizing the buttons on the tool bar  you can: 

Go back to the previous screen 

Print 

Minimize module 

How To

1. 
   
1. Enter the Start Date for the calls/orders you want to review.
   
2. 
   
1. Enter the End Date for the calls/orders you want to review.
3. 
1. Unchecked
   
2. Checked - view only unsourced calls/orders
   
4. 
1. Unchecked
   
2. Checked - Enable distance-based sourcing
   
1. set the Maximum distance in miles.
   
1. 
   
5. 
1. Select a Campaign from the drop-down list.
   
2. Show Inactive
   
1. Unchecked - only active campaigns will display in drop-down
   
2. Checked - all campaigns, regardless of status, will display in drop-down
6. 
1. Select a DNIS from the drop-down list.
   
2. Show Inactive
   
1. Unchecked - only active DNIS will display in drop-down
2. Checked - all DNIS, regardless of status, will display in drop-down
7. 
1. Select a Type
   
1. All
   
2. calls only
   
3. calls with orders only
   
4. orders only
   
8. Click  Preview to look at the selected data.  
   
1. 
   
9. The window will display the total number of calls/orders and the number that can be sourced.
   
1. Call/Order information will be displayed in the main window of the module.  The data will include the following information:
   
1. Date
   
2. Time
   
3. DNIS
   
4. Media Buy Start Date
   
5. Media Buy Start Time
   
6. Station
   
7. Ad Copy
   
8. Difference (time between the Media Buy Start Date/Time and call/order time)
   
9. Type (call, order or both)
   
10. Sourced (whether the Call/Order has been sourced).
    
10. To generate a source for calls/orders which can be sourced, click the  Process button. 
    
1. This will source all orders/calls with media-attached DNIS's listed in the window. 
   
1. 
   
2. When you click Preview again, these will show up as being sourced.
   
1.