Notification Queue

Notification Queue

Module : Internal Notification Queue
Path : Sales
Topic : Callback Queue
Version(s) : Version 5.1 and up 
Editions : Call Center Edition



Notification Queue Sales

The Notification Queue allows outbound call backs to be performed when certain criteria is met for customers. This could be based on dropped or abandoned phone calls, dispositions or item statuses. If there are pending notifications, you will see them listed in the Queue and template drop down menus.







Notification Queue Sales

The Internal Notification Detail page can be accessed when you have pending internal notifications.

  1. Choose the Notification Queue.
  2. Choose the Notification Template. The Notification template shows the number of notifications by time zone.
  3. Choose the time zone you wish to make calls to and click  Get Next.  If the calls are outside the allowed callback times set in Notification Calling Profiles, you will be prompted to confirm this decision.  The Internal Notification Detail screen will appear, and it's important to note that the buttons you have available at the top of the detail screen are dependent on the type of notification that you are handling.


Notification Queue Sales

  1. Select a status of Still Pending to return to the customer later, Delivered if the customer has been contacted, or Cancelled to remove the customer from the queue.
  1. When the Notification has been sent, the contact Time of Delivery will appear under the Notification History section of the Notification Detail screen. If the notification was generated due to an item status (or sale) notification type, then see below options in order to navigate to the customer's information in OrderLogix:
  • To view customer's order detail screen, select the   Go To Order button.
  • To view customer's detail center, select the   Go To Customer button.
  • To enter a new order for the Contact, click on the   New Call/Order  button, which will open the Order Entry page with the Customer contact information.
  • To schedule a call back for the customer, that will be created only for your user, click on the   Schedule Callback button.
Selecting any of these options will change the notification status to delivered.  Click OK to continue to the Order Lookup/Customer/New Order screen.





Internal Notification Queue

Copyright 2019

Revised 5.8.2019

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