Notification Set Up

Notification Set Up

Module: Notifications
Topic: Notification Set up
Version(s): Version 5.1 and up 
Editions: All Editions



Navigate to the Notification Setups module from the Company Data menu. (Company Data > Notifications > Notification Setup)


  1. Click on the  Add button to add a new notification template. To edit an existing notification template, click on the edit pencil next to the notification template you wish to edit.
  2. A new Notification Template Data window will pop up.


  1. Enter the name of the notification template.
  2. Select the type of notification template you wish to use from the drop-down list. The type of grid's and alias' you can insert will depend on the type of notification template you select.
  3. Enter a description for the notification template.
  4. Enter the "from name" of the sender, which applies if it is an email notification.
  5. Enter the "from Address" (that you want the customer to see if is an email notification.)
  6. Enter the subject line (if you are setting up an email notification) that you want the customer to see.
  7. Enter a description for the notification which  is for use within OrderLogix, and does not get sent to the customer.
  8. If you are setting up a "internal" notification, you can choose a calling profile from the drop down list; which will alert the employee if they are going to call outside of acceptable time frames.
  9. To insert a notification grid, select it from the drop-down list and click the  Insert button. This will place a predefined grid into your notification template.
  10. To insert an alias into the notification template, select it from the drop-down list and click the  Insert button. This will place an alias into your notification template.
  11. Enter the body of the notification template. You can alter the way the body looks by using the various tools located on the toolbar. To view the list of tools and what they do, click the  Help icon.
  • Click the Save button and the changes will be saved and the Notification Template Data window will close.
If invalid aliases are detected, the user will be prompted and given the option to remove the aliases automatically. This feature will also remove java script blocks and style classes which do not work in most email clients (inline styles on elements, which are the recommended way to style emails is still allowed).
Suggested reading related to HTML emails: 
https://customer.io/blog/how-to-make-css-play-nice-in-html-emails-without-breaking-everything/

  • To view the notification template in HTML mode, check the box next to HTML Mode. This will show the HTML code for the notification template.
  • Click the  Preview button to see how the notification template will look.
  • To cancel any of the current changes you have made, click the  Cancel button. This will close the Notification Template Data window without saving any changes.
  • Click the Apply button to apply the current changes to the notification template.
  • To delete the notification template, click the  Delete button. This will prompt you to make sure you want to delete this item. Clicking yes will delete the notification template and close the Notification Template Data window.
 You cannot delete when you are trying to add a new notification template 


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