Module : Notifications
Topic : Notification Queue Templates
Version(s) : Version 5.1 and up 
Editions : All Editions

Navigate to Company Data>Notifications>Notification Queue Templates.

1. A new Notification Queue Template details window will pop up.
   

• Enter the Queue Template Name.
  
• Select the Notification Queue from the drop down menu.
  
• Select the Notification Template from the drop down menu.
  
• Select the Campaign from the drop down menu.
  
• Select the Source (DNIS) from the drop down menu.
  
• Set an initial delay in Minutes, Hours, Days, or Weeks.  This will set the delay from the time a notification becomes available, until the next time you want to contact the customer.
  
• Select   Save and then click the "Save Settings and Add New Sequence" button, if you want to add more follow-up options for this notification template. A new Queue Sequence Details window will appear.   For existing sequences, click the   edit button to edit the sequence or the    delete button to remove it.
  

1. Add the number of extra attempts you want to make.
   
2. Enter the delay time in Minutes, Hours, Days, or Weeks.
   
3. Enter the call dispositions you want this sequence to apply to.
   

• Click the Save button and the changes will be saved and the Queue Sequence Details window will close.
  

• To cancel any of the current changes you have made, click the  Cancel button. This will close the Queue Sequence Details window without saving any changes.
  
• To print the current Queue Sequence Details window, click the Print button.
  
• To delete the Queue Sequence Details window, click the  Delete button. This will prompt you to make sure you want to delete this item. Clicking yes will delete the Queue Sequence Details window and close the Queue Sequence Details window.
  
  
  
  Note:  You cannot delete when you are trying to add a new Queue Sequence Details window.