Module: RMA Exchange Process
Topic: Process Overview
Version(s): Version 5.1 and up
Editions: Standard, Commerce, Call Center
When issuing an RMA, the options available are to refund the returned product or to exchange for a new product. This module will walk through the entire exchange process when using RMA's from Issuing an RMA, to Selecting a Product to Exchange, then Closing the RMA, and Processing the New Product.
Issuing an RMA:
To begin, an RMA must be issued for the customer to return the initial product. Click on the Refund button on the Order Detail Page to open the RMA details window.
Selecting a product to exchange:
Processing new product: