What Is An RMA
The Return Merchandize Authorization (RMA) is created when an item is being returned to you from the customer.
Making The Connection
Where Will I See This Within OLX?
RMA Lookup
Order Detail
When clicking on the item status of the line item specific to the return the RMA Details will pop up.
![](//img.zohostatic.com/zde/static/images/file.png)
Pop up will not display if the RMA is in a closed status.
Customer Detail
When clicking on the item status of the line item specific to the return the RMA Details will pop up.
![](//img.zohostatic.com/zde/static/images/file.png)
Pop up will not display if the RMA is in a closed status.
What Reports Can Be Pulled?
- Returns Report
- Customer Service Activity Report
What Imports/Exports Relate to RMA's
Unless you have worked with a programmer to develop a custom report, there are no import/exports specifically for refunds.
RMA Details