Lookup History

Lookup History

Module: Home
Topic: Lookup History
Version(s): Version 5.1 and up 
Editions: All Editions




The lookup history shows the last ten orders and customers you have viewed.
  • To access the order details screen for an order, click on the link next to the package icon.
  • To access the customer details screen for a customer, click on the link next to the customer icon.



Lookup History
Copyright 2019
Revised 6.4.2019


    • Related Articles

    • RMA Lookup

      Module : Customer Service Topic : RMA Lookup Version(s) : Version 3.5 and up  Editions : All Editions RMA Lookup new The RMA Lookup screen can be used to view RMA's by Order ID, Order Info, Order Date, RMA/status, RMA issue or expiration date. ...
    • Customer Lookup

      Module: Customer Service Topic: Customer Lookup Version(s): Version 5.1 and up  Editions: All Editions Navigate to the Customer Lookup screen from the C.S. Agent menu. (C.S. Agent > Customer Lookup) Use the Customer Lookup to find a customer by ...
    • Order Lookup

      Module : Customer Service Topic : Order Lookup Version(s) : Version 5.1 and up  Editions : All Editions Order Lookup Use the Order Lookup to find a customer or order, by various information. Navigate to the Order Lookup screen from the C.S. Agent ...
    • Product Lookup

      Module : Customer Service Topic : Product Lookup Version(s) : Version 5.1 and up  Editions : All Editions Use Product Lookup to find a customer or order, by the product information. Navigate to the Product Lookup screen from the C.S. Agent menu. ...
    • CS Event Lookup

      Module: Customer Service Topic: CS Event Lookup Version(s): Version 5.1 and up  Editions: All Editions Use CS Event Lookup to find a customer based on CS Event information, including complete and incomplete events. Navigate to the CS Event Lookup ...