Agent Performance Report_3.5

Module: Sales Desktop

Topic: Agent Performance Report

Version(s): Version 3.5 and up 

Editions: Call Center Edition

This report accessed via the Sales Agent Desktop provides agents with a printable report of performance statistics.

• Related Articles

• Agent Performance Visualizer Definitions

  This report is based on calls that are created when an agent enters the new order screen (not call collector calls). It will only show employees who have taken a call/order in the date range. There is also a setting for only showing users who are ...

• Adjusted Performance Report Definitions

  This report is based on calls that are created when an agent enters the new order screen (not call collector calls). It includes the number of item type sale opportunities based on script settings. Adjusted Performance Report Column Definitions # Ans ...

• Performance Report Definitions

  This report is based on calls that are created when an agent enters the new order screen (not call collector calls). Column definitions: # Ans The number of calls in the date range # Valid The number of calls with dispositions that are set to count ...

• Client Performance Report Definitions

  You can view Sales performance using the Client Performance Report.  You can sort by   Client, Script, Campaign, Media Buyer, Media Types, Product Group, Team or Location. Select "Show Inactive" boxes to view inactive information in filters, and any ...

• CS Performance Report Definitions

  This report is for OLX calls placed on a source with a call type of 'Customer Service'. For an RMA or Instant Credit item to be reported on the item has to be tied to the CS call. This happens automatically when the call entry window is open while ...