Q.A. Agent Menu
QA Survey Lookup
Module: QA Survey Lookup Path: Customer Service > QA Agent > QA Survey Lookup Topic: QA Survey Lookup Version(s): Version 5.1 and up Editions: Call Center What Is The QA Survey Lookup Displays all completed QA surveys. Making The Connection Where ...
QA Surveys
Module: Survey Data Topic: Surveys Version(s): Version 5.1 and up Editions: All Editions Navigate to the Surveys section using the Company Data menu (Company Data > Survey Data > Surveys). To return to the previous page, click the Back button. To ...
QA Survey Question Rules
Module : Survey Data Topic : Survey Question Rules Version(s) : Version 5.1 and up Editions : All Editions The Survey Question Rules screen allows you to create a handling rule for any question on a survey. To return to the previous page, click the ...
QA Survey Questions
Module : Survey Data Topic : Survey Questions Version(s) : Version 5.1 and up Editions : All Editions The Survey Questions screen lists all questions created for all surveys. You can sort the list by Short Display Text, Survey Name, Sort Display, ...