Survey Questions

Survey Questions

Module : Survey Data
Topic : Survey Questions
Version(s) : Version 5.1 and up 
Editions : All Editions


The Survey Questions screen lists all questions created for all surveys.  You can sort the list by Short Display Text, Survey Name, Sort Display, Active, Required, and Response Type.

To return to the previous page, click the  Back button. To print the module, click the   Print button. Note that if you create survey question rules via the survey itself, they will display in this list.



  1. To add a new question, click on the Add button in the blue module bar.
  2. To edit an existing question, click on the  edit pencil next to the survey you wish to edit.
  3. The Survey Question Data window will appear.






Survey Questions
Copyright 2019

Revised 6.11.2019

    • Related Articles

    • QA Survey Lookup

      Module : QA Survey Lookup Topic : Module Overview Version(s) : Version 5.1 and up  Editions : Call Center The QA Survey Lookup Displays all completed QA surveys. Click on the Customer Info link to show the  Customer Detail Screen   .  To edit the ...

    • Quality Assurance Campaign Report Definitions

      This report shows information pertaining to QA Surveys entered for calls and orders for a given date range. A survey must be attached to a recording to appear in this report. Quality Assurance Campaign Report Column Definitions # Calls The number of ...

    • Quality Assurance Agent Report Definitions

      This report shows information pertaining to QA Surveys entered for calls and orders for a given date range and can be broken down to the agent level. A survey must be attached to a recording to appear in this report. Quality Assurance Agent Report ...

    • Survey Instances

      Module: Survey Data Topic: Survey Instances Version(s): Version 5.1 and up  Editions: All Editions Survey instances display the surveys that have been completed by customer, date, time, score, type and employee that filled the survey out. Navigate to ...

    • Survey Questionnaire

      Module: Order Entry Topic: Survey Questionnaire Version(s): Version 5.1 and up Editions: All Editions Certain scripts may require you to gather information about a customer through a survey. If there is a survey attached to a certain script, you will ...