Upcoming Events
Module
: Customer Service
Topic
: Upcoming Events
Version(s)
: Version 3.5 and up
Editions
: All Editions
Upcoming Events
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Navigate to the C. S. Agent desktop by clicking the C. S. Agent menu item.
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A list of upcoming events for the current user is displayed on the right side of the screen.
Upcoming Events
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To view the details of the event, click the magnifying glass button under the Action header for individual event records.
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The Customer Detail Center for that event will appear.
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Once that event has been marked as completed in the Customer Interactions section, the event will not be visible in the Upcoming Events section anymore.