R20.3 p11 - Added Customer service and order lookup by token
Version: 5.1
Release Number: 20.3
Patch: 11
Title: Added Customer service and order lookup by token
Application Category: Other, CS Functionality (1)
Patch Type: Feature
Description:
CS Order lookup
- Add token as a search criteria.
CS Product Lookup
- Remove "credit card number" filter,
- this doesn't work anyway in a production environment because we can't search encrypted values.
- Add filters for first 6, last 4 (like in order lookup)
- Add token as a search criteria
Articles:
- Order Lookup (orderlogix.com)
- Product Lookup (orderlogix.com)
Related Articles
Order Lookup
Module : Customer Service Path: Customer Service > Customer Service > Order Lookup Topic : Order Lookup Version(s) : Version 5.1 and up Editions : All Editions What Is Order Lookup Use the Order Lookup to find a customer or order, by various ...
Customer Service Overview Desktop
Module : Customer Service Overview Desktop Topic : Page Overview Version(s) : Version 5.1 and up Editions : Standard, Commerce, Call Center The Customer Service Overview Desktop is where Customer Service can lookup customers or orders, view training ...
Customer Lookup
Module: Customer Service Path: Customer Service > Customer Service > Customer Lookup Topic: Customer Lookup Version(s): Version 5.1 and up Editions: All Editions What Is Customer Lookup Use the Customer Lookup to find a customer by various ...
Quick Order/Customer Lookup
Module: Home Topic: Quick Order/Customer Lookup Version(s): Version 5.1 and up Editions: All Editions The quick order lookup can be used to access an order or customer based on an OLX order number or external web order number, from anywhere in the ...
CS Event Lookup
Module: Customer Service Path: Customer Service > Customer Service > CS Event Lookup Topic: CS Event Lookup Version(s): Version 5.1 and up Editions: All Editions What Is CS Event Lookup Use CS Event Lookup to find a customer based on CS Event ...