R20.3 p11 - Added Customer service and order lookup by token

R20.3 p11 - Added Customer service and order lookup by token

Version: 5.1
Release Number: 20.3
Patch: 11
Title: Added Customer service and order lookup by token
Application Category: Other, CS Functionality (1)
Patch Type: Feature


Description:

CS Order lookup
  1. Add token as a search criteria.

CS Product Lookup
  1. Remove "credit card number" filter,
    1. this doesn't work anyway in a production environment because we can't search encrypted values.
  2. Add filters for first 6, last 4 (like in order lookup)
  3. Add token as a search criteria  


Articles:

  1. Order Lookup (orderlogix.com)
  2. Product Lookup (orderlogix.com)

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