Admin - Subscriptions

Admin - Subscriptions

Module: Customer Portal
Path: Admin > Subscriptions
Topic: Subscriptions
OLX Version(s):  5.1
OLX Editions: Commerce, Call Center


Navigate to Admin > Subscription to configure settings specific to subscriptions.


Subscription Labelling

You will want to match these settings to your OLX instance in Company Data > Company > System Preferences > System/Subscriptions tab
  1. Label - Anywhere within OLX the Label is used the term listed here will be used in place of
  2. Label Plural - Anywhere within OLX the Label Plural is used the term listed here will be used in place of

Allowed Customer Actions

You have control over which action buttons will be displayed to your customers for use. By default all action buttons are enabled. To disable an action button uncheck the box next to it.
  1. Change Quantity
  2. Change Frequency
  3. Skip Next Shipment
  4. Change Next Ship Date
  5. Cancel Subscription

Subscription/Continuity Options

Settings here are dependent on selections made under Allowed Customer Actions

You can allow the customer to change the next ship date and set the range the new ship date can be set.
  1. Max allowed days before next ship date
  2. Max allowed days after next ship date
The customer will be notified which dates they can choose from and the provider calendar will grey out the days not within range.
As seen via Subscriptions > Edit 

  1. Cancellation Option

    2. Allow customer to cancel
      1. As seen via Subscriptions > Edit

    3. Show contact customer support message 
      1. As seen via Subscriptions > Edit 

Message to display if user selects a subscription cancelation option

This text field allows you to customize the message shown to your customers when they request to cancel a subscription.

    • Related Articles

    • Subscriptions

      Module: Customer Portal Path: Subscriptions Topic: Subscriptions OLX Version(s): 5.1 OLX Editions: Commerce, Call Center The Subscriptions tab allows the customer to see the active subscriptions from all of their orders in one place. On the Admin > ...

    • R20 p16 - Customer Portal Admin Options to Enable/Disable Specific Autoship Edits by Customer

      Version: 5.1 Release Number: 20 Patch: 16 Title: Customer Portal Admin Options to Enable/Disable Specific Autoship Edits by Customer Application Category: Other, CS Functionality (1); Continuity Patch Type: Feature Description: Implemented feature to ...

    • Admin - Addresses

      Module: Customer Portal Path: Admin > Addresses Topic: Addresses OLX Version(s):  5.1 OLX Editions: Commerce, Call Center The settings configured under the Admin > Addresses tab sets the parameters found on the Addresses tab. Navigate to Admin ...

    • Admin - Custom

      Module: Customer Portal Path: Admin > Custom Topic: Custom OLX Version(s):  5.1 OLX Editions: Commerce, Call Center The Custom tab is where custom fields and values will be added. As this is a Beta version of the Customer Portal this tab is not being ...

    • Admin - Shipping

      Module: Customer Portal Path: Admin > Shipping Topic: Shipping OLX Version(s):  5.1 OLX Editions: Commerce, Call Center You can setup Tracking Links for the Shipping Methods used on customer orders. This allows the customers to click the link and ...